Technical Support Analyst - #443896
Peoples Group
Date: 1 day ago
City: Vancouver, BC
Contract type: Full time
About Us
Peoples Group is a boutique Financial Institution with offices located in Toronto, Vancouver, Montreal and Calgary that has been in the Canadian marketplace for over 35 years. Our mission is to exceed our customers' expectations by providing exceptional customer service backed by extensive product knowledge and experience.
Our culture here at Peoples Group is formed by our values; Strength-Based, Relationship Focused, and Passionate Execution. We believe people don't choose a company to work for, they choose a company to join. We also believe that people come first and each day we strive to be willing, trustworthy, and creative.
About The Work Environment
Peoples Group offers a flexible and hybrid work environment. In this role you will work a combination of in-office and remotely from home. Typically, you'll be working regular business hours, Monday to Friday between 8:00am and 4:30pm with flexibility around start & end times.
About You
You are technically proficient with a passion for helping others. You are calm and patient under pressure and have a gift for explaining technical issues in an easily understood fashion. You are experienced with troubleshooting the needs of corporate users, their computers and their application software. You are a self starter with the ability to manage multiple priorities in a cross functional, collaborative, and supportive team.
About The Qualifications
Peoples Group is pleased to offer employees a competitive annual salary and discretionary profit share opportunity. Salary for this position will vary between $75,000 and $85,000 per year depending on the knowledge, skills, abilities & experience that the chosen candidate possess. As part of our recruiting process, shortlisted candidates will be asked their salary expectations for this position.
Help us get to know you better by answering our application questions! Your participation is an expected and essential part of our selection process.
NOTE: This job posting is for an existing vacancy. Peoples Group is an Equal Employment Opportunity employer. Please accept our utmost appreciation for your interest; however, only those applicants under consideration will be contacted.
We value and celebrate individuality while fostering an inclusive workplace for everyone. If there's any way we can support or accommodate you during the selection process, please don't hesitate to let us know.
Peoples Group is a boutique Financial Institution with offices located in Toronto, Vancouver, Montreal and Calgary that has been in the Canadian marketplace for over 35 years. Our mission is to exceed our customers' expectations by providing exceptional customer service backed by extensive product knowledge and experience.
Our culture here at Peoples Group is formed by our values; Strength-Based, Relationship Focused, and Passionate Execution. We believe people don't choose a company to work for, they choose a company to join. We also believe that people come first and each day we strive to be willing, trustworthy, and creative.
About The Work Environment
Peoples Group offers a flexible and hybrid work environment. In this role you will work a combination of in-office and remotely from home. Typically, you'll be working regular business hours, Monday to Friday between 8:00am and 4:30pm with flexibility around start & end times.
About You
You are technically proficient with a passion for helping others. You are calm and patient under pressure and have a gift for explaining technical issues in an easily understood fashion. You are experienced with troubleshooting the needs of corporate users, their computers and their application software. You are a self starter with the ability to manage multiple priorities in a cross functional, collaborative, and supportive team.
About The Qualifications
- 4+ years of experience in a technical support role.
- Proficient with troubleshooting end user computers and devices, and their OS.
- Experience with enterprise applications, including M365, SharePoint, MS Defender, Intune and ServiceNow.
- Foundations certificate in ITIL an asset.
- Basic knowledge of Microsoft TCP/IP network. Understanding of sub-netting an asset.
- Proficiency in Active Directory.
- Detail oriented with the ability to approach problems logically and prioritize responsibilities with minimal guidance.
- Excellent interpersonal, communication and organization skills.
- Support oriented with the ability to provide clear and accurate instructions to users in a variety of situations.
- Excellent communication with both junior and senior stakeholders in a fast-paced environment.
- Experience working with a financial institution.
- Post secondary degree or diploma in information technology from a recognized institution.
- Onboarding: Manage the onboarding process for new employees, including setting up accounts, configuring workstations, and installing necessary applications.
- Responds to incidents by investigating problems and taking corrective action.
- Provide first-level support for server-related issues to approximately 600 users.
- Undertakes root cause analysis for hardware and software related problems.
- Performs preventative maintenance of computer hardware systems.
- Supports a variety of Microsoft core services such as Microsoft Exchange, SharePoint, CRM and banking systems.
- Creates training and reference documentation for corporate users.
- Ensures that IT standards and procedures are adhered to.
Peoples Group is pleased to offer employees a competitive annual salary and discretionary profit share opportunity. Salary for this position will vary between $75,000 and $85,000 per year depending on the knowledge, skills, abilities & experience that the chosen candidate possess. As part of our recruiting process, shortlisted candidates will be asked their salary expectations for this position.
Help us get to know you better by answering our application questions! Your participation is an expected and essential part of our selection process.
NOTE: This job posting is for an existing vacancy. Peoples Group is an Equal Employment Opportunity employer. Please accept our utmost appreciation for your interest; however, only those applicants under consideration will be contacted.
We value and celebrate individuality while fostering an inclusive workplace for everyone. If there's any way we can support or accommodate you during the selection process, please don't hesitate to let us know.
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