Guest Experience Representative - #453271

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Join a global workplace where employees thrive. One that embraces diversity of thought, expertise and passion. A place where you can personalize your employee journey to be — and deliver — your best.

We are a leading global real estate investor, developer and manager. We combine our capital with our capabilities to create real estate that strengthens economies and communities. By prioritizing people, partnerships and places, we generate meaningful returns for OMERS members, enhance value for our capital partners and create a brighter world for our customers.

Join us to accelerate your growth & development, prioritize wellness, build connections, and support the communities where we live and work.

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We are currently looking for highly motivated Guest Experience Representatives to join our team at Yorkdale Shopping Centre during our seasonal period. At Oxford, we have a commitment to customer service excellence, and we strive to achieve this goal through every interaction, everyday. As a Guest Experience Representative, you are an ambassador for Yorkdale Shopping Centre and must ensure professionalism, pride, and passion each and every day.

Yorkdale Shopping Centre is open Monday-Saturday from 10AM-9PM and Sunday 11AM-7PM. Shifts can begin as early as 8AM and end as late as 10PM. These hours will vary based on special events and changes in operational hours.

Flexible availability is required for this role. We require a minimum availability of 3 days per week (including days, evenings, weekends, and holidays). When submitting an application for this role, kindly include an up-to-date resume with your weekly availability clearly highlighted.

As a member of this team, you will be responsible for:

• Proactively seek opportunities to create memorable guest interactions and provide exceptional customer service.
• Assisting guest with directions/information, answering questions, and performing other shopping center specific services as assigned.
• Maintaining a thorough knowledge of the shopping center’s services, amenities/facilities, stores/locations and promotional activities and/or events.
• Developing and maintaining strong relationships with retailers.
• Staying up to date with fashion trends, have thorough knowledge about brand merchandise, price points, sales or special events to be able to offer gift or store suggestions based on the shopper’s needs.
• Deliver all services offered at the Guest Experience locations – including selling the Yorkdale Gift Card PLUS
• Other responsibilities may be assigned based on business needs.
  
  

To Succeed In This Role, You Have

• A high school education – post-secondary education in a related field preferred (i.e. Hospitality, Marketing/Communications, etc.)
• Previous customer service experience required.
• A positive and friendly attitude, approachable, proactive and solution focused.
• A strong desire to create exceptional customer experiences.
• The ability to effectively communicate with shoppers, retailers, center management, service providers and all shopping center personnel.
• The ability to work in a fast-paced environment, while multi-tasking and maintaining a high level of professionalism.
• Strong written and oral communication skills; bilingual preferred.
• Conflict resolution/management skills.
• Organization and time management skills.
• The ability to adapt quickly to change in work requirements with the ability to can re-prioritize tasks as needed.
• Computer skills – including working knowledge of social media tools, Google Sheets and Microsoft Office programs.
• The ability to engage in physical activities including but not limited to: prolonged standing, walking, lifting, pushing, pulling, and bending.
  
  

Oxford's purpose is to strengthen economies and communities through real estate.

Our people-first culture is at its best when our workforce reflects the communities where we live and work — and the customers we proudly serve.

From hire to retire, we are an equal opportunity employer committed to an inclusive, barrier-free recruitment and selection process that extends all the way through your employee experience. This sense of belonging and connection is cultivated up, down and across our global organization thanks to our vast network of Employee Resource Groups with executive leader sponsorship, our Purpose@Work committee and employee recognition programs.