Planning & Order Fulfillment Manager - #452361

Company Overview

At LuminUltra, we don’t just test for microbes, we bring clarity to uncertainty. Our tools and services empower industries to get the insights they need to act with speed, precision and confidence. 

As a global leader in applied molecular diagnostics, we support organizations across the water, energy and food sectors - where microbial risks can threaten safety, compliance and operational performance. Through our suite of innovative testing solutions and expert services, we equip frontline teams with the insights they need to make high-stakes decisions quickly and accurately. Behind every test result is a deeper purpose: to help industries and communities thrive. From detecting early-stage contamination in food production, to ensuring asset integrity in complex industrial systems, to identifying pathogens in water networks, our work is about keeping essential operations moving with less risk and greater resilience.

Founded in 2003 and headquartered in Fredericton, New Brunswick, LuminUltra has grown into a globally recognized company with a team located across Canada, the U.S., the UK and France. We’re united by a shared vision: a resilient world where industries and communities thrive with clarity and control over microbial risks.

Join us and be part of an innovative, collaborative team that shows up every day - for our customers, and for each other.

Where You’ll Work – At our facility in Fredericton, New Brunswick with the opportunity for a hybrid work schedule.

Job Description

LuminUltra is hiring a Planning & Order Fulfillment Manager to join our dynamic and growing Operations team in Fredericton, New Brunswick. 

This is an excellent opportunity within an innovative and energetic organization. The Planning & Order Fulfillment Manager will be accountable for material supply and demand planning, as well as the full order process - from purchase to order delivery. This is an exciting opportunity to work cross-departmentally with many different teams and oversee the success of the full planning and order fulfillment process. This position offers an annual salary range of $60,000 to $75,000, depending on experience.

The ideal candidate will have a strong customer-centric focus and be an accountable, detail-oriented, and highly dependable individual who thrives in fast-paced, dynamic environments. 

In this role, the Planning & Order Fulfillment Manager will have key responsibilities, such as: 

Leadership: 

• As a member of the Operations Leadership team, evolve and promote corporate purpose, values, strategy, and initiatives. 
• Promote excellence and accountability in all relationships between and amongst internal and external organizational stakeholders. 
• Actively contribute to Business Excellence & continuous improvement efforts pertaining to Operations. 

Management: 

• Manage, develop, and align functional team members to corporate and departmental objectives through clear and measurable individual objectives, supported through routine and proactive engagement. 
• With the Sr. Director of Operations, be accountable for the creation of and adherence to departmental objectives, priorities, and forecasts on both an annual and a quarterly cadence. 
• Regularly track KPIs and metrics to report on order fulfilment performance and supply chain/purchasing performance.
• Inform and lead internal discussion related to open order/product revenue availability. 
• Operate within and contribute to the success & compliance of the Quality Management System. 
• Contribute to the company’s Quality Management System by driving continuous process improvements that enhance business compliance and customer satisfaction. 
• Participate in export compliance and other regulatory processes, as required. 

Functional responsibilities: 

Material Planning

• Develop planning requirements following evaluation of historical activity, customer trends, and sales forecasts. 
• Manage inventory valuation and days forward coverage planning.
• Work closely with Procurement & Distribution plan to manage material purchasing needs, as well as finished goods stocking needs, for all locations.
• Create analysis reports to explain order flow trends, what may happen, and why.
• Provide regular, detailed evaluation of inventory levels and historical materials flow in support of the Sales & Operations planning meeting (S&OP).
• Evaluate current processes to identify opportunities for improvement. 

 Order Fulfillment

• Lead and develop a team of front-line contributors, serving as the single point of contact for all orders, from purchase order through delivery. 
• Schedule, coordinate, and manage logistics services for all internal/external orders being fulfilled from a LuminUltra operated facility. 
• Coordinate preparation and provision of transportation and/or carrier documentation in partnership with our distribution partners. 
• Address inquiries, resolve challenges, and collaborate across functions to ensure seamless order fulfillment. 
• Maintain strong accountability for order validation, entry, and acceptance in collaboration with Finance and Commercial teams. 
• Handle requests related to pricing, promotions, and specific terms, coordinating with supporting functions as required. 
• Oversee and manage order acknowledgment, change requests, and shipment date management in coordination with Commercial, Demand Planning, Manufacturing, and Distribution. 
• Manage product and shipment returns alongside Customer Experience, and the Commercial team. 
• Ensure order fulfillment aligns with pre-approved terms and enables accurate, timely invoices. 
• Address special requirements and escalate issues to management for swift resolution. 
• Take on other duties as assigned, always striving for operational excellence and customer-centric solutions. 

Required Qualifications

• Bachelors’ degree or diploma in business, logistics, or related field; or equivalent combination of relevant professional experience and education. 
• 3-5 years of experience in a Manufacturing and/or Logistics order management and/or planning role. 
• Proven experience leading, managing, and developing a team of people. 
• High attention to detail, and a team player with the ability to collaborate and communicate effectively.
• High sense of urgency and ability to work as part of a team in fast-paced environments. 

Preferred Qualifications

• Experience with Canadian and International logistics and import/export documentation, preferred. 
• Proven experience with material demand planning and management, preferred. 
• Process improvement experience, an asset. 
• Proficiency with Oracle Fusion or similar MRP, an asset.

Why Join LuminUltra?

LuminUltra has a culture that values communication, collaboration, development, work-life balance, flexibility, and employee recognition. We provide an extensive list of resources and benefits that support our culture, foster work-life balance, and promote personal and professional development. 

We offer benefits that allow our team to thrive at work and outside the office. All team members are rewarded with generous paid time off, such as paid flex days, volunteer days, and a competitive vacation time policy. LuminUltra also has a group retirement plan with 3% matching contributions, firm sponsored social events, bonus program eligibility, health and dental benefits, mental health resources, an Employee Assistance Program, and other perks. 

LuminUltra provides various opportunities for personal and professional development. We are a small organization which allows for continual experiential learning opportunities for those who are up to the challenge!