Channel Support Specialist - Bilingual - #450389

Xplore Inc. is Canada’s Fibre and 5G broadband company for rural living. Founded in Woodstock, New Brunswick, Xplore has become one of the country’s largest facilities-based telecommunications providers for residential and business customers. Xplore is committed to the relentless pursuit of an improved broadband experience for Canadians. Xplore is building a world-class fibre optic and 5G wireless network to enable innovative broadband services for better every day rural living, for today and future generations.

We are looking for a Bilingual Channel Support Specialist to join our Channel Support team in either Fredericton or Woodstock, NB, Cornwall, ON or from a remote location. The Channel Support Specialist plays a vital role in providing specialized technical assistance for hardware, software, and installations, focusing on diverse connectivity technologies like Fiber, LTE, 5G, and satellite. They support provisioning systems and mobile devices, assisting field technicians, while also collaborating with different departments to share knowledge about Xplore products and suggest improvements. Additionally, they offer advanced technical support to both internal and external customers, presenting solution-oriented recommendations and managing escalated issues with professionalism. This comprehensive approach ensures a smooth and effective support system for various connectivity technologies, enhancing customer satisfaction and operational efficiency.

Key Responsibilities Include

Xplore Inc. is Canada’s Fibre and 5G broadband company for rural living. Founded in Woodstock, New Brunswick, Xplore has become one of the country’s largest facilities-based telecommunications providers for residential and business customers. Xplore is committed to the relentless pursuit of an improved broadband experience for Canadians. Xplore is building a world-class fibre optic and 5G wireless network to enable innovative broadband services for better every day rural living, for today and future generations.

We are looking for a Bilingual Channel Support Specialist to join our Channel Support team in either Fredericton or Woodstock, NB, Cornwall, ON or from a remote location. The Channel Support Specialist plays a vital role in providing specialized technical assistance for hardware, software, and installations, focusing on diverse connectivity technologies like Fiber, LTE, 5G, and satellite. They support provisioning systems and mobile devices, assisting field technicians, while also collaborating with different departments to share knowledge about Xplore products and suggest improvements. Additionally, they offer advanced technical support to both internal and external customers, presenting solution-oriented recommendations and managing escalated issues with professionalism. This comprehensive approach ensures a smooth and effective support system for various connectivity technologies, enhancing customer satisfaction and operational efficiency.

The Ideal Candidate Will Possess

• Bilingualism (French & English)
• Completion of post-secondary education in a related field (or equivalent experience).
• 3-5 years experience in a similar capacity preferred
• Advanced knowledge of techniques for anticipating and resolving technical issues.
• Previous customer service experience preferred.
• Strong computer and troubleshooting skills.
• Proficient in Microsoft Operating Systems; experience with MAC and/or Linux a plus.
• Effective verbal and written communication skills.
• Self-motivated with good time management.
• Attention to detail and ability to follow guidelines. Able to prioritize and multitask in a fast-paced environment.
• Expertise in NIC, PC Settings, Server Data, hardware installation, drivers and routers.
  
  

As a condition of employment and in order to comply with industry related data security standards, this position is subject to the successful completion of a Criminal Background Check. Details will be supplied to applicants as they move through the selection process.

Xplore is committed to creating an accessible environment and will accommodate disabilities during the selection process. Please let your recruiter know during the selection process of any accommodation needs.

Company Overview

Xplore Inc. is Canada’s fibre, 5G and satellite broadband company for rural living. Xplore is committed to the relentless pursuit of an improved broadband experience for all Canadians. Xplore is building a world-class fibre optic and 5G wireless network to enable innovative broadband services for better every day rural living, for today and future generations.