Procedure Specialist - CRM - British Columbia - #451539

About Abbott

Abbott is a global healthcare leader, creating breakthrough science to improve people’s health. We’re always looking towards the future, anticipating changes in medical science and technology.

Working at Abbott

At Abbott, You Can Do Work That Matters, Grow, And Learn, Care For Yourself And Family, Be Your True Self And Live a Full Life. You Will Have Access To

• Career development with an international company where you can grow the career you dream of.
• A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.
• A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.
• We offer flexible work policies that a llow a healthy balance between personal and professional life
• We invest in the development of our employees through training and growth oportunities
• We foster an environment where every voice is heard and valued
  
  

The Opportunity

This position is with our CRM Division and field-based in British Columbia. As a global leader in Cardiac Rhythm Technologies, we focus on innovative technologies that can improve the way doctors treat people with heart arrhythmias, or irregular heartbeats.

What You’ll Do

• The CRM Procedure Specialist is primarily responsible for assisting customers in device implantation and follow-up, in-servicing and maintaining Abbott (formerly St. Jude Medical) products for Cardiac Rhythm Management. In addition, providing clinical expertise, collaborating with the Sales Team (Territory Manager and Regional Manager) to assist with developing business strategies and growth, while serving as a technical conduit between customers and Abbott.
• Within the limit of company policies, procedures, programs and budgets, the CRM Procedure Specialist is responsible for and has commensurate authority to accomplish the duties set forth:
• Assist customers in utilizing Abbott products during pacemaker, ICD and CRT implantation and clinical follow-up providing clinical expertise
• Work requires the application of theoretical principles and creative/analytical techniques typically acquired through extensive and detailed in-house training and experience gained in Device Clinics, ORs and Procedure rooms. Maintains expert knowledge and consults on technical and clinical advancements. Identifies and routinely uses the most effective, cost efficient and best practices to execute processes; continually evaluates their effectiveness and appropriateness.
• Provide troubleshooting support to established Abbott accounts. Provide software and hardware enhancements as required. Work with sales team to develop long term relationships and business growth
• Coordinates clinical evaluation of products under Limited Market Release Authorization (LMRA)
• Provide educational services to medical staff and Allied Health Professionals, on subjects related to Cardiac Rhythm Management
• Provide training on products, procedures, and applications to Abbott staff when required
• Contribute to Clinical, Training and Education and Sales Organizations as a speaker/trainer, developer of training materials and/or Technical Memos on new technologies (including competitive products).
• Attend and provide direction during evaluation of CRM products to first-time users
• Work closely with the Territory Managers to drive business opportunities and sales growth
• Maintain expert status and continuing clinical and technical proficiency in advanced Pacing, Implantable Cardiac Defibrillators, Cardiac Resynchronization Therapy technologies. Product expertise should go beyond features and benefits, focusing also on design, development, clinical application and competitive positioning. Attend scientific symposia, congresses, or other meetings for continuing education and to support product displays.
• Maintain proficiency in CRM
• Obtain Abbott Company certification in Abbott CRM technologies
• Assist with Regional/National activities such as: timely Product Experience Report submissions; inventory consignment counts and inventory management.
• Role model Abbott values and ensure all Regional activities maintain a positive customer perception of the Abbott brand
• Be flexible with travel within Canada for case support, training and meetings (both regional and national)
• In case the employee is being made aware of an event of complaint in relation to a product distributed by Abbott, said employee shall report this in compliance with the SOP 87600 on Product Experience Reports through EPIQ tracking system
  
  

Required Qualifications

• College two years or equivalent
• Minimum of 1 to 3 years’ experience
• Driver’s License and willingness to travel up to 60% of the time in the assigned territory.
• Excellent written and verbal communication skills.
• Ability to influence, approachable, ability to build credibility with customers as a knowledgeable resource
• Ability to deal with ambiguity
• Excellent problem solving and organizational skills
• Demonstrated ability to work in a team environment is key
• Demonstrated verbal and written communication, interpersonal and presentation skills.
• Must be able to perform intermediate level arithmetic calculations, including ratios, rates and percentages; draw and interpret graphs; apply the principles of rational systems to solve practical problems; effectively deal with a variety of tangible variables in situations where only limited standardization exists; and interpret a variety of instructions furnished in written, diagrammatic or schedule form
• Occasional weekend travel may be required for meetings and case suppo
  
  

Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity.

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