Technical Operations Centre Analyst - #450936

At ATB, we exist to make it possible for our clients, team members and communities. Our purpose is more than aspirational. It's a real commitment we live every day through our values (what we call the ATB ID ).

About

Life at ATB is about more than work. In fact, we’re consistently recognized as one of Canada's top employers thanks to our high-care, high-performance culture, upheld by the three commitments we make to our team members:

Impact in action: No matter where you are in the organization, you're empowered to make an impact in the lives of our clients and communities.

Thrive together: We want you—the unique, authentic you—to feel safe and celebrated at work. We're on a continuous journey to build the most flexible and inclusive programs.

Ready for tomorrow: We want to enable your success through interesting and challenging work, performance enablement, and learning and development.

About The Role

As ATB's next ITSM Technical Operations Center Analyst, You will utilize your education, experience and skills in information technology to support ATB’s Technology Enablement operations team. This position will coordinate technical environment support and monitoring of the ATB environment. In addition, the position supports batch processing, SAP Transport support, file transfers, job scheduling/administration, setup, configuration, alerts and monitoring issues related to the SAP environment on a 24x7 shift rotation schedule.

Accountabilities

• Resolves technical issues and records transactions via ticketing software
• Interact with stakeholders within ATB to ensure required support and coordination are performed.
• Work with relevant teams to alert, diagnose and perform preventative action, and correct issues identified during system monitoring.
• Perform job scheduling, batch processing and SAP system technical monitoring.
• Follow, support and maintain system documentation and training materials.
• Provide Tier-I system support for infrastructure related issues and the management of Application Services.
• Perform daily monitoring, troubleshooting and tuning of a complex SAP environment, including EOD batch processing and SAP Transport Management.
• Provide best effort support for end user support issues after hours and weekends.
• Respond to and resolve infrastructure-related incidents and problems, and monitor and evaluate overall system performance and day-to-day system activity on servers.
• Support ATB’s Enterprise File Transfer Tool (SFTP). This includes file exchange failure support, monitoring and troubleshooting.
• Analyze production events, generated via Phone requests, System generated, or via SN Incidents, and take timely action based on documented procedures.
• Support key initiative hypercare post project support periods to ensure smooth success of new project launches
• Adhere to ATB operational processes: Follow support guidelines and runbook procedures. Raise SN incident tickets where applicable.
  
  

Skills, Experience & Requirements

• Flexibility to perform shift work, after hours, evenings, overnight, and weekend support in a 365/24/7 environment, on a rotational basis.
• Supports the Service Delivery Management(SDM) Team during Major Incidents(MIO’s)
• ITIL v4 fundamentals knowledge
• Experience with the below is beneficial:
• SAP and SAP BASIS
• Operating Systems (Windows, Linux, AIX)
• Database (DB2, SQL, Suse, HANA)
• Networking
• Active Directory
• Monitoring (Splunk, Solarwinds, Redwood, Solution Manager)
• Secure File Transfer Protocol
• ServiceNow (with a focus on ITOM Operator Pro and incident management)
  
  

Must Haves

• Personal accountability, self-motivation and a commitment to deliver customer service excellence are
• Tactful and professional communication skills in both verbal and written environments.
• A team player who is willing to work hard, and have some fun while doing so.
• NOTE: A degree or diploma in computer science with some relevant experience is preferred.
  

Don’t meet all the requirements on the list?

A resume only goes so far in expressing who you are and the unique perspectives you bring. If you believe your skills and experience align with the role—but you might not check all the boxes—we want to hear from you. We encourage candidates from all work backgrounds, equity-seeking communities and experience levels to apply. If you’re seeking a career where your drive, perspective and growth are celebrated, we want to hear from you.

We’re dedicated to building a workforce reflective of those within our communities, and a culture where our team members are equipped with what they need to succeed—their way. Part of creating an inclusive workplace is recognizing our role in advancing Truth and Reconciliation. We are committed to meeting and exceeding the standards set out in the Partnership Accreditation in Indigenous Relations program created by the Canadian Council for Aboriginal Business.

What happens next?

If you are shortlisted, you’ll hear from us after the posting closes. Check out our How We Hire page to learn more about our hiring process. If you need any accommodations throughout this process, please let us know at [email protected]

Stay in touch

We’re excited that you’re interested in a career with ATB. Follow us on LinkedIn , Facebook and Instagram to learn more about what our team is up to.