Physiotherapist - #447729

Individually we are people, but together we are Aviva. Individually these are just words, but together they are our Values – Care, Commitment, Community, and Confidence.

Are you a dedicated and skilled Physiotherapist looking to make a meaningful impact? We are seeking a passionate professional to coordinate and manage our Premiere Healthcare Program and its processes, along with the relationship and performance management of Premiere clinic vendors nationwide. You will guide a clinical team that provides medical knowledge and expertise to support the claims department through education, coaching, and other knowledge transfer strategies.

Aviva recognizes the importance of being flexible and the benefits of being together, this role will be hybrid – the best of both worlds.

Come join our team!

What You’ll Do

• Manage and oversee healthcare vendors, contributing to maintaining relationships with Healthcare Premiere clinics and developing connections with community healthcare providers to raise awareness of the Aviva brand.
• Support our customers’ recovery by ensuring evidence-based care is provided by community providers.
• Support planning and manage the implementation of Healthcare Claims initiatives, ensuring the delivery of HCS requirements in the context of clinical best practices, without disrupting operations.
• From a clinical and medical perspective, provide leadership and guidance in customer-focused strategies, training/development strategies, and practice/organizational change to optimize performance in response to regulatory changes.
• Strengthen strategic relationships with Premiere clinics while ensuring strategic alignment with HCS strategic initiatives.
• Lead the development and implementation of the monthly vendor clinic dashboard process for the healthcare strategy, including enhancing scorecards, tracking process, etc.
• Leverage HCAI BISS, Claims Center, and other systems and technology to enhance efficiency, productivity, indemnity management, and service delivery.
• Provide input to the Sr. Manager and senior management team in support of future strategic direction and change from a healthcare perspective.
• Build a learning and development culture and practices to support employee retention and technical competence.
• Participate in Claims management meetings and provide input in the development of strategies and protocols to improve the company’s claims handling, including integration with Anti-Fraud and CIU teams.
  
  

What You’ll Bring

• University Degree
• Registered in good standing with the College of Physiotherapists of Ontario
• Minimum 5-7 years’ clinical practice experience in various settings (community clinic, hospital or other government institutions)
• Minimum 2 years’ experience in a supervisory or leadership role
• In-depth knowledge of the Statutory Accident Benefits Schedule (SABS) and strong understanding of relevant legislation and industry regulations
• Solid understanding of disability management and evidence-based rehabilitation best practices and protocols to develop strategies and approaches that result in improved claims management
• Demonstrated ability to lead and implement multi-stakeholder projects
• Proven experience in change management, leading complex operational changes and ensuring staff engagement throughout the change process
• Openness to the ideas and expertise of others actively solicits input and shares ideas
• Exceptional training, coaching, influencing and persuasion skills for a variety of audiences (staff and management)
• Excellent leadership and people management skills to motivate, develop, and manage performance for results
• Strong clinical and medical competence combined with customer service, negotiation and decision making skills
• Business management ability with experience translating strategy into sound technical and business processes
• Ability to drive results through collaborative, outcomes-focused relationships with multiple internal and external partners
• Sophisticated written and verbal communication skills are required so as to understand, synthesize, interpret and convey, in a simplified manner, complex data and information to audiences with varying levels of expertise
• Can lead, adapt to and support significant cultural change
• Applies critical thinking
  
  

What You’ll Get

• Please note that individual salary is determined by factors such as job-related knowledge, skills and experience, as well as internal equity.
• Compelling rewards package including base compensation, eligibility for annual bonus, retirement savings, share plan, health benefits, personal wellness, and volunteer opportunities.
• Outstanding Career Development opportunities.
• We’ll support your professional development education.
• Competitive vacation package with the option to purchase 5 extra days off per year
• Employee driven programs focused on gender, LGBTQ+, origins, diversity and inclusion
• Corporate wellness programs to support our employees’ physical and mental health
  
  

Please note that we may use AI tools to help us through the recruitment process. This is a new position which has been posted both internally & externally.

Aviva Canada has an accommodation process in place to provide accommodations for employees with disabilities. If upon commencement of employment you require a specific accommodation because of a disability, please contact your Talent Acquisition Partner so that an appropriate accommodation can be arranged. This process applies throughout your career with Aviva Canada.