Head - GTM, Delivery & Operations - #446960

Job Description

As the Head, GTM Delivery & Operations for the NI Learning Services & Customer Documentation team, you will lead a global team with leaders who are accountable for the following functions: GTM - Presales support and marketing, Business and lab operations and delivery management.

How You Will Contribute And What You Will Learn

• Responsible for overall GTM strategy and growth plans for NIs knowledge portfolio which includes learning and customer documentation
• Executing the growth plan for NIs global learning business in collaboration with the markets, business centers and the partner program
• Ensuring the rigor and practices across the GTM phase are well established considering aspects such as pipeline and opportunity management, upsell and cross-sell practices and the overall commercial strategy
• Evolving the end-to-end knowledge delivery landscape by implementing effective and efficient practices, platforms, processes and tools to deliver a best in class learning experience for our stakeholders
• Institutionalizing learner care practices, tools, and SLAs
• Evolving overall reporting practices and capabilities required for business reviews, ad hoc reporting, analysis required for the evolution of the knowledge portfolio and more
• Oversight and development of practices for learning delivery administration and class management
• Evolution of technical editing and illustration practices, delivery of editorial services, content management
• Sourcing and managing a global vendor community who support a variety of functions including learning instructor delivery, learning platforms & technologies, exam delivery partners, content development, and many others
• Lead the ecosystem engagement with third party communities and beyond to drive innovation and foster a high impact learning culture
• Management of the NI instructor community across all technologies (IP/FN/NSP/Optical) for both Nokia employees and the 3PV community. This includes instructor development.
• Responsible for overall global lab strategy and oversight of lab sites and resources.
• Responsible for overall business and financial management
• Driving strategic transformation programs aimed at improving efficiencies and evolutions to the knowledge experience
  
  

Key Skills And Experience

You have

• 15+ years in a leadership role within Learning/Education, Technical communication, Operations or Transformation programs
• Effective people leader with a Strategic mindset
• Change leader focused on results orientation with an agile mindset
• Innovative solution developer with strong customer focus
• Strong business and financial acumen
• Vendor management
• Effective problem solver with deep analytical skills
• Masters in Business, Operations, or Engineering equivalent
• PMP certified
  
  

About Us

Come create the technology that helps the world act together

Nokia is committed to innovation and technology leadership across mobile, fixed and cloud networks. Your career here will have a positive impact on people’s lives and will help us build the capabilities needed for a more productive, sustainable, and inclusive world.

We challenge ourselves to create an inclusive way of working where we are open to new ideas, empowered to take risks and fearless to bring our authentic selves to work

What we offer

Nokia offers continuous learning opportunities, well-being programs to support you mentally and physically, opportunities to join and get supported by employee resource groups, mentoring programs and highly diverse teams with an inclusive culture where people thrive and are empowered.

Nokia is committed to inclusion and is an equal opportunity employer

Nokia has received the following recognitions for its commitment to inclusion & equality:

• One of the World’s Most Ethical Companies by Ethisphere
• Gender-Equality Index by Bloomberg
• Workplace Pride Global Benchmark
  
  

At Nokia, we act inclusively and respect the uniqueness of people. Nokia’s employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law. We are committed to a culture of inclusion built upon our core value of respect.

Join us and be part of a company where you will feel included and empowered to succeed.

Additional Information

US/Canada Nokia Offers a comprehensive benefits package that includes but is not limited to:

• Corporate Retirement Savings Plan
• Health and dental benefits
• Short-term disability, and long-term disability
• Life insurance, and AD&D – Company paid 2x base pay
• Optional or Supplemental life and AD&D insurance (Employee/Spouse/Child)
• Paid time off for holidays and Vacation
• Employee Stock Purchase Plan
• Tuition Assistance Plan
• Adoption assistance
• Employee Assistance Program/Work Life Resource Program
  
  

The above benefits exclude students. Disclaimer for US/Canada

Nokia Maintains broad annual base salary ranges for its roles in order to account for variations in knowledge, skills, experience and market conditions, and with consideration to internal peer equity.(Check the salary ranges in the job info section for this role)

All North America job posts will post for a minimum of 7 calendar days and up to 180 days or until candidate/s identified.

About The Team

The pandemic has highlighted how important telecoms networks are to society. Nokia’s Network Infrastructure group is at the heart of a revolution to bring more and faster network capacity to people worldwide through our ambition, innovation, and technical expertise.