Deskside Technician - #446447

ABOUT GOWLING WLG

At Gowling WLG, our dedication to excellence and quality service begins with our people. As a global law firm with offices across Canada, the U.K., Europe, the Middle East and Asia, we pride ourselves on sourcing and retaining top talent who bring energy, passion and commitment to the delivery of outstanding client service.

Employee satisfaction is important to us. We work hard to ensure that our people are motivated, engaged and empowered. We are guided by our firm’s Core Values - The Power of Teamwork, Always Striving to be Better, We all Bring Something Different - in all that we do.

Diversity, equity, and inclusion are an integral part of our firm’s core values. We are always striving to build a more equitable, engaging and rewarding workplace by attracting and retaining talented people from a diverse range of backgrounds, cultures and experiences. Our aim is to help everyone reach their full potential and achieve their personal and professional goals.

Our diverse group of legal professionals, law students, law clerks, paralegals, legal administrative assistants and business services team members work together, and are respected and valued for their individual contributions.

PROFILE

We are looking for a Deskside Technician to join our Vancouver office! This individual will be responsible for providing in person application and hardware systems support for the Vancouver office and ensuring that requests for support are handled or assigned in a timely and effective manner.

RESPONSIBILITIES

• Provides on-site support for all applications, proprietary programs, and computer equipment used by the Firm (by telephone, email and in person).
• Responds to all requests/escalations in an appropriate and courteous manner.
• Accurately documents all requests by logging them in the Firm’s ticketing system.
• Assesses and resolves all requests for support based on urgency, type of problem and available support staff.
• Applies problem-solving skills and techniques to resolve issues prior to escalating them to the appropriate group.
• Provide general support as required by the Technical Support Supervisor.
• Troubleshoots and diagnoses hardware and software problems on systems and arranges for external service calls or repairs as required.
• Maintains, assigns and logs loaner equipment. Reviews returned equipment and cleans files or programs as appropriate, and installs new software as required.
• Along with other members of the Information Technology team, participates in technical workstation support and system implementations and rollouts.
  
  

QUALIFICATIONS

• 1-2 years directly related technical experience, preferably in a Help Desk or Service Desk environment.
• College degree in Computer Science or equivalent.
• Ability to communicate effectively with other Firm members, with the aptitude to take care of client’s needs in a professional and courteous manner.
• Capacity to work independently, as well as in a team environment.
• Produce a high quality and quantity of work product, occasionally under tight timelines.
• Able to prioritize and to redefine priorities when necessary.
• Solid background in the use and support of standard business applications. Experience specifically with word processing, spreadsheet, presentation, email, and database products.
• Knowledge of Microsoft Windows, documents management systems, system management servers and networking an asset.
• Ability to lift large objects (printers and other hardware) of up to 50lbs.
  
  

This position is primarily in office with remote work at the discretion of the Manager.

The starting range for this role is $55,000 - $60,000. Starting salary will be determined based on an applicant's individual skills, competencies, and unique qualifications. Gowling WLG employees have the potential to exceed this range based on tenure and performance.

Not sure if you meet all the requirements? If you are excited about this opportunity but your experience does not align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.

Gowling WLG is dedicated to building a diverse and inclusive workplace. If you have a disability or special need that requires accommodation at any time during the recruitment process, please let us know.

While we appreciate all applications received, only those candidates selected for an interview will be contacted.