Repair Technician - #443102

At Endress+Hauser, progress happens by working together. As the global leader in measurement instrumentation, our ~17.000 employees shape the future in the field of process automation. Whether developing and realizing new technology as a team, collaborating to build instrumentation, or strengthening vital relationships with countless global industries, we work to create trusted relationships that help everyone thrive. As a family-owned company, we look beyond short-term moves and work to create a vision that is forward-thinking for our people, our clients, and the world at large.

Endress+Hauser Canada was founded on May 1st, 1990. The company's main office is in Burlington, Ontario and additional offices are in Montreal, Quebec, Calgary & Edmonton, Alberta. Our Channel Partners and Authorized Service Partners provide coverage and support across Canada.

We are looking for a Repair Technician to join our group. A motivated quick learner who can perform In-house repairs, calibrations, on-site services and phone support. Able to work within team environment and able to follow the business processes defined around timeliness, consistency, effective communication and customer satisfaction. Inclination towards mastering the science of calibration and accreditation would be advantageous. To gain good knowledge of product and its application repair technician will required to attend on-site services. Any industry process control knowledge would be an asset. Ensures issues are brought to the attention of supervisor to facilitate a timely resolution.  

What is the role about?

Do you consider yourself a quick learner? This role is for you! You will perform in house repairs, calibration and repairs, on-site service and phone support.

As a Repair Technician, you will be a key player, responsible for delivering a high level of service to our customers.

Which tasks will you perform?

• Follow the workshop process for diagnostic, repair, modification and calibration of field instruments, tools and demos from the origin of request to the shipment of the device. 
• Verification of decontamination form for any product returned to workshop 
• Inspection and diagnostic testing of the instruments to verify faults as reported by the customer 
• Ordering of replacement parts from Product Centers and/or replacement of faulty parts from stock  
• Generation and submission of quotes and estimates for the customer regarding the instrument to be repaired through SAP 
• Work with the Repair Coordinator to ensure communication between internal and external customers thus ensuring Quality Customer Service 
• Accurate tracking and timely submission of weekly and monthly time registration. 
• Ensures that repair areas are always clean, organized and safe place 
• Gathering of required tools and equipment for field service visits  
• Compliance with safety, regulatory and calibration standards such as ISO 17025, cGMP, ISO 9001, WHIMS etc. 
• Proactively follow workshop business process and suggest any possible improvements 
• Provide on-site and phone support to enhance the application and customer support skills  
• Provide support in providing training to colleagues and customers 
• Meet or exceed defined key performance indicators and goals to keep workshop business sustainable  
• Any other duties as assigned 
  
  

What do we expect from you?

• Post-secondary technical education in Instrumentation or Process Control  
• Class G driving license 
• Able to learn new tools, software and technologies 
• Self-starter, good communication skills, collaborative, organization skills, customer focused 
• French is asset 
• Any knowledge of SAP or office enterprise software would be an asset. 
  
  

What can you expect from us?

We are a family-owned, highly committed company with a sustainable vision.

We promote lifelong learning with versatile training and further education opportunities, internal knowledge transfer and e-learning.

We prioritize Work-Life Balance, offering flexible working hours and hybrid remote work opportunities to support our employees in maintaining a healthy balance.

We are committed to Eco-Friendly Initiatives, actively participating in EcoVadis to promote sustainable and responsible business practices.

We provide On-Site Amenities such as our fitness centre, multi faith room and wellness room.

We ensure our employees work in State-of-the-Art Facilities equipped with ergonomic workstations to enhance productivity and comfort.

We prioritize Employee Well-Being by offering a comprehensive company pension scheme and access to health offers that support our employees' overall wellness.

We encourage Continuous Learning through language courses offered to our employees, promoting personal and professional development within our organization.

How do you apply?

To apply we kindly ask you to upload your documents on our career page. Applications sent to us by E-Mail can unfortunately not be considered due to Data Privacy Considerations.

Agencies, HR service providers, or similar entities are kindly requested to refrain from unsolicited submission of profiles and inquiries regarding potential collaboration. Any unsolicited applications will be disregarded and deleted without further consideration. We appreciate your understanding.

Endress+Hauser Canada is an Equal Opportunity Employer and does not allow discrimination or harassment of any kind. All applicants and employees will be considered without attention to race, creed, ethnic origin, sex, age, sexual orientation, disability, family status or any other status protected in Canada. Decisions will be made based on business needs and qualifications for the role. If you require reasonable accommodations during the interview process, please let us know.