Analyst, Marketing Enablement & Controls - #440278

American Express


Date: 15 hours ago
City: Toronto, ON
Contract type: Full time

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.
How will you make an impact in this role?

The role of Analyst, Marketing Enablement & Controls is a dynamic, fast-paced role that requires an individual with a critical thinking mindset who can work collaboratively across marketing teams. As a core member of the International Card Services (ICS) New Cardmember Acquisition team, the successful candidate will focus on quality assurance and testing and enhancing processes & controls to reduce business risk.

The Analyst, Marketing Enablement & Controls will play a key role in helping achieve the following objectives:
  1. Implement business controls and reduce operational risk.
  2. Support the execution of control requirements & testing across marketing initiatives.
  3. Lead the coordination and management of control-related programs.
Key responsibilities will include:
  • Establish & Enhance Acquisition Processes and Controls.
    • Strengthen processes and controls.
    • Partner with marketing teams to implement and execute control requirements.
  • Build Subject Matter Expertise & Execution Excellence.
    • Deepen subject matter expertise of marketing processes to support colleagues with existing and new risk and control requirements.
    • Establish a centre of execution excellence to support broader the marketing team, with a focus on operational excellence and implementing control requirements.
  • Support Acquisition Control Programs & Testing.
    • Develop deep partnerships with key stakeholders to ensure robust processes & controls that help reduce risk and solve for pain points in the journey.
    • Support the broader team with testing and validations to enable growth initiatives.
Qualifications:
  • High level of business acumen & natural curiosity, excellent strategic thinking, process management and time management skills.
  • Strong relationship-building, collaboration, communication, and influencing skills with the ability to establish & build credibility with multiple stakeholders.
  • High attention to detail, with a focus on quality and consistency.
  • Track record of achievement in a fast-paced, dynamic role.
  • Operational focus to formalize and streamline processes to foster greater efficiencies and reduce risk.
  • University degree or equivalent combination of education and business experience.
  • Experience in process management and control testing is an asset.
We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:
  • Competitive base salaries
  • Bonus incentives
  • Support for financial-well-being and retirement
  • Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
  • Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
  • Generous paid parental leave policies (depending on your location)
  • Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
  • Free and confidential counseling support through our Healthy Minds program
  • Career development and training opportunities
American Express is committed to providing an inclusive and accessible work environment in which all people who apply for positions or who work for or on behalf of Amex are treated with dignity and respect and are provided with equal treatment with respect to employment, regardless of that person's age, sex, sexual orientation, gender identity, gender expression, race, colour, ancestry, ethnic or national origin, citizenship, religion or creed, marital status, family status, pregnancy, disability, record of offences, social condition or origin, political beliefs, association or activity or other factors prohibited under applicable Human Rights legislation (the “Prohibited Grounds”). If you have a disability and need accommodation, please speak with the Recruiter for more information.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

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