B2B Integrations Analyst - #440228

Summary

The B2B Integrations Analyst is a mid- level role within the Americas IT organization primarily responsible for technical support of all EDI-middleware related partners and projects for the Americas region. The role consists of tasks such as requirements analysis, project management, system configuration, data mapping and integration activities between IMCD middleware system (MuleSoft) and IMCDs trading partners (suppliers, customers, and logistics providers).

The candidate must have a solid education in application technology with strong interpersonal skills to represent the region on projects with external parties. This role also includes working with our HQ team on designing specifications for enhancements to applications and interfaces, testing new processes and tools, and working within business guidelines.

Job Duties

Onboarding new B2B connections with IMCD’s business partners (suppliers, customers, governments etc.) across Americas region

Maintaining and improving existing integration solutions

Recognize repetitive issues and through instructions or together with your colleagues, find a structural solution

Monitoring middleware logs to ensuring uptime and stability of local integrations

Providing support to internal stakeholders, business partners, and the IT team where needed on middleware/integration solutions

Providing guidance, documentation, and communication on integrations to/from third parties

Support head office Middleware team with projects and support where needed

Investigate innovative and best practice approaches to integration solutions

Modeling and mapping data sets to the IMCD templates using proven methodologies and models

Implement routine monitoring, reporting, logging, and notifications for EDI transmissions and EDI data quality

Performs Root Cause Analysis on problems, document and identify best practices

Able to write operational procedures

Ability to troubleshoot business process changes, errors, and subsequent modifications

Able to interpret the operational requirements of end users, project managers, and other stakeholders

Requirements

Mandatory

University degree in a technology or similar program

4+ years' experience working with data transformation and middleware technologies such as X12, EDIFACT, and other formats like XML

2+ years’ experience in project management skills – coordinating across various internal and external stakeholders is a key part of this role

Good communication skills – allowing to communicate technical information to a non-technical audience

Willingness to take ownership and ability to manage and coordinate various stakeholders

A team-player approach with both internal and external staff - happy to discuss solutions and ideas for improvement with the rest of the team

Self-starter and highly motivated to make proactive changes

Preferred

ERP JDE 9.2 or other ERP system (SAP, D365 etc)

Experience with MuleSoft or other Middleware technologies (Mulesoft Certification will be provided)

Experience with Managed File Transfers tools and solutions

Willingness to learn about the aspects of integration

Core Competencies

Technically Inclined

Time Management

Creative and Innovative Thinking

Development and Continual Learning

Problem Solving

Accountability and Dependability

Research and Analysis

Decision Making and Judgement

Ethics and Integrity

Planning and Organizing

Communication

Energy and Stress

Teamwork

Working Conditions

Some travel may be necessary to our Americas and/or Head Office (Rotterdam) on occasion. (less than 10 business days per year)

Ability to attend and conduct presentations.

Manual dexterity required to use desktop computer and peripherals.

A hybrid office environment

Some overtime as required and compensated accordingly. (2-5 hours per month)

*MCD Canada welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process.

*This role is for an existing vacancy within our organization.