Despatch Co-ordinator - #439880

Since 1977, King Living has pioneered quality Australian design, continually pushing the boundaries of what furniture can achieve. Designed to adapt to our changing lives and last for generations, our furniture marries the power of innovation with traditional handcrafted methods.

King Living has expanded from a homegrown business into a global brand. A family owned and run Australian company headquartered from our Support Centre in Sydney, our Showrooms and manufacturing centres span Australia, New Zealand, United Kingdom, Canada, USA, Singapore, Malaysia, China, and Thailand.

At King Living, we are dedicated to creating simplicity and balance in both our living spaces and our work environment. We take pride in our past accomplishments and are thrilled by the possibilities of the future.

The Opportunity

As a Despatch Coordinator you will be managing customer interactions to ensure a seamless and efficient order process. Key responsibilities include planning and scheduling orders, providing updates to customers, and processing payment transactions. Collaboration with various internal departments is a critical aspect of the role, requiring clear and effective communication to maintain strong relationships with all stakeholders.

The position demands a strong focus on customer satisfaction and the ability to effectively manage stakeholder relationships. Success in this role depends on ensuring a positive customer experience while contributing to overall business efficiency. Additionally, this role provides opportunities to engage with diverse teams across the organisation, requiring a proactive and organised approach to managing priorities and delivering results.

This is a fixed-term role providing parental leave cover. Salary range $62k- $65K.

The Role

• Reach out to customers to coordinate and schedule their deliveries with precision.
• Organise delivery runs by days and locality.
• Facilitate secure and convenient payment transactions over the phone to ensure to timely finalisation of outstanding payments.
• Skilfully manage customer queries received via email, providing prompt and effective solutions to enhance customer satisfaction.
• Maintain a high standard of clear and effective communication.
• Liaise with our Showroom Managers to resolve issues such as, delivery and despatch of floor stock, payment etc.
• Assist the Marketing and Design teams with coordinating showroom change overs and photo shoots.
• Ensure clear and accurate data entry into SAP regarding payments, customer details, customer requests (including time of delivery etc.).
• Liaise with customer service team and advise of any issues relating to despatch or final payments received.
• Contact customers regarding delivery date and time of products.
• Resolve customer complaints and follow the escalation procedure correctly where necessary.
• Attend training, maintaining up to date and relevant knowledge on products, services, and policies.
  
  

About You:

• Ideally you will have experience in Retail, Hospitality, Manufacturing, Logistics or Consumer Goods industries.
• Computer literate with experience and/or ability to work with CRM or ERP systems (SAP - advantageous but not essential)
• High attention to detail and able to problem solve, resolve issues, and think on your feet to deliver the best outcome.
• A team player who is collaborative and adaptable to assist the greater team when required.
• Ability to learn quickly and thrive in a fast-paced environment.
• A positive and fun disposition with a great smile and flexibility to get in and do what needs to be done.
• Strong organisational skills and ability to multitask and effectively time manage to work towards daily deadlines.
• A passion to deliver exceptional customer service including great follow up.
• Be self-driven and able to work autonomously or in a team environment.
• Previous experience working in a similar role is desirable but not essential.
• Outstanding relationship building, coupled with exceptional verbal and written communication skills will be key in this role
  
  

Our Values

Passion, Integrity, Collaboration Innovation - these are the values that unite us, inspire us and set us apart. They’re not just words; they’re the heartbeat of King Living, pushing us to be our best.

King Living Benefits And Our Offer To You

• Exciting sales campaigns designed to support your success
• Competitive employee benefits
• Generous employee, family, and friends’ discounts
• Opportunities for career development and growth
• A supportive, team-focused environment
• Australian-owned company with a growing global presence
• EAP to support your health and wellbeing
  
  

Our hiring decisions are not only based on your experience and skills, but your passion, attitude and alignment to our core values.

King Living is an equal opportunity employer, all applicants will be considered regardless of your race, sexuality, religion, colour, gender identity or parental status.