Receptionist - #439581

Who We Are

For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here.

Mission Statement

The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.

Job Description

Position Purpose summary:

The Receptionist greets and responds to the immediate needs of clients, donors and friends, gives general oversight to the reception area, assists with client assistance and provides program and administrative support as required.

Accountabilities

Be the first point of contact for the Haven of Hope community ministries and church office

• Greet and respond to all walk-in inquiries
• Answer the telephone and direct calls accordingly
• Consistently demonstrate a cheerful manner, regularly demonstrating courtesy and empathy
• Ensure the general cleanliness and orderliness of the reception areas
• Assist with the general cleanliness of the program and general office spaces
  
  

Assist with Client Assistance as directed by the Community Ministries Coordinator

• Manage client purchases from “Sally Shop” food items including totaling purchases and collecting cash payments
• Receive, sort and organize non-monetary donations or purchased products following standard procedures
• Arrange for appropriate discarding of non-monetary donations that are unusable
• Work cooperatively with volunteers
• Assist with training, directing and empowerment of volunteers
• Assist with maintaining client files and records
  
  

Assist with regularly scheduled and seasonal programming

• Greet and direct program participants
• Collect program fees (i.e. Sally Shop, Camp etc.)
  
  

Provide administrative support

• Accept walk-in monetary donations and provide temporary receipts to donors
• Assist with the gathering and reporting of statistical data
• Support community ministries staff with booking intake appointments, correspondence, filing, scanning, research and weekly and monthly publications
  
  

Managerial Responsibility

Perform other duties as assigned

• This position reports directly to the Community Ministries Coordinator
• This incumbent is the initial point-of-contact for all walk-in visitors
• The incumbent is responsible for his/her own time and effort only. He/She may demonstrate work methods to new employees, volunteers and/or students.
  
  

Financial And Materials Management

• The incumbent is involved in minor financial matters regularly and has responsibility for the wise use of his/her own resources.
• He/She may be authorized to collect, or transport small and large amounts of cash. The incumbent has very little input into the annual budget.
  
  

Work Environment

• The Salvation Army is a smoke free and scent free workplace.
• This incumbent’s work environment is typically in the office in generally agreeable conditions
  
  

Physical Effort/Dexterity Required

• The performance of the job requires a frequent amount of sitting for long periods of time.
• Some twisting, bending, crouching, reaching, reaching overhead, pushing and pulling, lifting and kneeling may be required. Required to occasionally lift up to 30 pounds.
  
  

The above responsibilities must be discharged in accordance with The Salvation Army’s Mission Statement, in a professional manner, exemplifying Christian standards of conduct.

Education And Experience Qualifications

• Completion of two (2) years of Community College, or an alternative level of education
• Completion of two (2) years of experience in social services or customer service
  
  

Experience And Skilled Knowledge Requirements

• Possess strong computer skills, including knowledge and experience working with Microsoft Office 365 applications and the ability to effectively manage a digital filing system
• Possess a good working knowledge of general office procedures and equipment
• Ability to learn Salvation Army specific software including Link2Feed, SAMIS and Shelby
  
  

Skills And Attributes

• Possess strong organization skills
• Ability to multitask and effectively manage and respond to multiple demands
• Ability to work as a team member
• Ability to maintain strict confidentiality
• Ability to relate to a varied group of people including those with socioeconomic disadvantages
• Possess a willingness to commit to and be guided by The Salvation Army’s core operational values, and to be a positive Christian example to those you come in contact with through the ministries of The Salvation Army
  
  

Compensation

The target hiring range for this position is $15.69 to $19.62 with a maximum of $23.54.

Placement in the salary range will be based on factors such as market conditions, internal equity, and candidate experience, skills, and qualifications relevant to the role.

The Salvation Army will provide reasonable accommodation upon request. Please email [email protected] if you have a need for any accommodation and we will be pleased to discuss this with you.