Head of Key Accounts, Canada & LATAM (The Ordinary) - #439485

WHAT ON EARTH IS DECIEM?

Known as “The Abnormal Beauty Company”, DECIEM is the parent company of The Ordinary, NIOD, and other beauty brands & is an industry disruptor with a science first approach to innovation. DECIEM was Co-Founded in 2013 by the late Brandon Truaxe, a visionary who set out to change the beauty industry through authenticity and transparency. He developed DECIEM to be a happy family (of people and beauty brands), rooted in kindness, creativity, diversity, and respect, alongside Co-Founder and CEO, Nicola Kilner.

We are growing rapidly and we’re looking for someone who shares this vision and wants to grow with us!

WHAT WE'RE LOOKING FOR

We’re looking for a Head of Key Accounts, Canada and LATAM (1 year contract) who will contribute to shaping and leading the execution of a winning growth strategy for DECIEM in the home market, Canada and emerging Latin America region to grow market share and gain rank.

This is a hybrid role based out of our Toronto office.

WHAT YOU'D BE DOING IN THIS ROLE

• Act as the lead for the Canada and Latin America Key Account Management (Partnerships) team, establishing sales targets by account and by channel and overseeing ELC LATAM affiliates. All of this to be done in close collaboration and partnership with Senior Director, Markets - Americas
• Develop robust 360° strategies to exceed both net and retail sales goals, profitability and over deliver against key performance indicators across the region. Ensure local relevancy, speed to market and executional excellence
• Spearhead accurate forecasting (basic, NPL and Sets) with Demand Planning and monthly LE (net and retail) analysis for Canada and LATAM to ensure DECIEM achieves sales goals. Track and analyze sales performance at a granular level to identify opportunities and risks. Mitigate risk with commercial innovation initiatives. Review and revise monthly sales plans to ensure Canada and LATAM sales are on track and trending forward
• Ensure consistent always-on programming for heroes and NPL pulling all levers to execute winning launches. Negotiate incremental secondary exposures and consistently challenge the status quo to test and learn with retailers to gain share and rank
• Manage, mentor and develop the Partnerships team and Affiliate Teams and as needed, manage performance issues as they arise and partner with Human Resources
• Oversee Canada and LATAM OPEX budget ensuring all programs are executed on time and within budget, communicating any variances to Finance team to ensure profitability targets are met
• Serve as the key point of contact for Canada and LATAM retailer merchants and build strong relationships across the buying teams
• Play a key role in the integration of the LATAM affiliates ensuring clear Ways of Working and efficient market performance and interaction with retail partners
• Cultivate and maintain strong relationships among key internal cross-functional partners including but not limited to, Demand Planning, SCM, Sales and Account Planning, Brand, Education, Visual Merchandising, L&D, Communications and Digital, serving as the Head Of the Canada and LATAM Partnerships Team
• Partner with Brand and Communications Leads to develop winning omni go to market plans that cut through and are disruptive. Ensure retail.com growth across accounts and work to ensure fit for use assets by mobilizing cross-functional teams to deliver on retailer objectives on time and within scope
  
  

SKILLS AND QUALIFICATIONS NEEDED TO GET THE JOB DONE

• Proven track record of working in either wholesale/key account management, buying or merchandising in either the beauty, skincare or fashion industries.
• Strong problem solver, negotiator and ability to take ownership. Strategic thinker, with extensive ability to operationalize, leveraging excellence in time management, demonstrated ability to work well under pressure, managing conflicting priorities and tight deadlines in an unstructured environment
• Demonstrated ability to work well under pressure, managing conflicting priorities and tight deadlines
• Excellent interpersonal, communication skills both written and oral with the ability to work with all levels of staff and management across various departments
• 5+ years of people management and/or leadership experience is required Relevant education OR equivalent work experience in Business Administration, Partnerships is an asset
  
  

WHAT YOU'LL BE GAINING BY JOINING OUR TEAM

There’s a lot of good stuff that comes along with being a DECIEM team member. Here’s a few of our favourite perks and benefits, in no particular order…

• Generous Vacation & Personal Days, plus additional time off for volunteering in your community, voting, peaceful protesting, celebrating your birthday, and more.
• 6 months of paid time off for new parents (inclusive of all genders).
• Work from anywhere 4 weeks per year.
• A hybrid work model (for applicable roles).
• Summer Friday’s - get off at 1pm all summer long! (for applicable roles).
• A dog-friendly office (and lots of cute dogs to play with).
• Unlimited access to an Employee Assistance Program that includes mental health care, mindfulness programs, and more.
• Access to Development Grants & a LinkedIn Learning membership to help you keep growing and learning.
• A generous discount on DECIEM products for you, your family, and your friends.
  
  

BUILDING GROWTH TO POWER GOOD

We are a People first company that lives by our core values to…

• Do the right thing
• Create impact
• Respect small things
• Care too much
• Be the future
  
  

These values continue to guide us in all that we do. Along the way, we’ve been honoured to win some pretty incredible awards, including a CEW Achiever Award, Best Skincare Brand at Sunday Times Style Beauty Awards, and Most Popular Sustainable Brand by The Cosmetify Index Global. We’re still blushing!

SUSTAINABILITY AND SOCIAL IMPACT

DECIEM’s objective is to build growth and do good things while prioritizing people, animals, and the Earth.

Our Sustainability strategy is focused on fighting climate change, improved waste management, responsible packaging, responsible sourcing and product lifecycle, and water conservation.

In 2020, DECIEM established the Good Fund to support both large and grassroots charities in response to global events.

CREATING A HUMAN WORLD OF BEAUTY

DECIEM is committed to diversity, equity, and inclusion (DEI) by creating meaningful, measurable change in the lives of our team members and in the communities where we operate. Achieving equality is critical to DECIEM and our future. You can learn more about our DEI commitment in our open letter, "

DECIEM is an equal opportunity employer. We prohibit discrimination based on age, colour, disability, national origin, race, religion, sex, gender, sexual orientation, and any other legally protected class in accordance with applicable federal, provincial and local laws. We are also committed to creating and maintaining an inclusive and accessible workplace. If you are contacted to be part of our recruitment process and require accommodation, please let us know.

WANT TO JOIN US?

Thank you for reading the whole thing! If you liked what you heard, kindly send us your resume. We really appreciate your effort in applying for this position. However, only those who have been shortlisted for interviews will be contacted. <3

#SP