Everyday Banking Service Advisor, Call Centre - #439389

At ATB, we exist to make it possible for our clients, team members and communities. Our purpose is more than aspirational. It's a real commitment we live every day through our values (what we call the ATB ID ).

About

Life at ATB is about more than work. In fact, we’re consistently recognized as one of Canada's top employers thanks to our high-care, high-performance culture, upheld by the three commitments we make to our team members:

Impact in action: No matter where you are in the organization, you're empowered to make an impact in the lives of our clients and communities.

Thrive together: We want you—the unique, authentic you—to feel safe and celebrated at work. We're on a continuous journey to build the most flexible and inclusive programs.

Ready for tomorrow: We want to enable your success through interesting and challenging work, performance enablement, and learning and development.

Role details

Total Compensation: Full/Part-time - Salary range between $45,000-47,000. (F-PFS)

• Shift premiums/differentials available to compensate for less desirable shifts:
• $2.25/hour from 8:00 pm to 11:00 pm
• $1.50/hour on Saturdays
• $2.25/hour on Sundays
• Overtime shifts are available (as needed by the business)
• Customizable benefits starting from Day 1, including Health Spending and Wellness accounts, extra vacation (after your 1st year with us!) and much more
• 3 weeks vacation plus floater days (based on part time or full time employment)
• An annual bonus program that is directly influenced by your individual performance and the performance of ATB Financial as a whole.
• An industry-leading pension plan
• Immediate banking benefits, including free accounts, preferred lending rates, and reduced investment fees.
  

Location: Calgary - This is a HYBRID role that will require 2 days per week in-office at our Calgary Campus location (3699 63 Ave NE). Subject to change based on business needs.

Availability Commitment: FULL FLEXIBLE FULL-TIME. Client Care is open 7 days a week, 363 days a year. Shifts are based on a weekly rotation requiring full flexibility, between the hours of 7am and 11pm. Training will be for the first 9 weeks, in person at our Calgary Campus location. No schedule accommodations available.

The Client Care career path at ATB includes multiple levels of opportunities that range from entry-level to advanced client service, sales advisory, underwriting and various levels of leadership. It will take you a minimum of 18 months to learn and develop through the Client Care roles.

We are looking for

• 2-3 years experience providing exceptional customer service in a professional work environment with a proven track record of success is required
• Basic understanding of Canadian Banking & Banking Products: be it managing your own finances, working in another financial institution or in a fast-paced client facing environment, using cash management skills, our broad range of opportunities can align to your experience. You have used a chequing and savings account, online and mobile banking.
• Call Centre and/or Banking experience, or education in Finance/Business (or related field) is an asset, but not required
  
  

Skills, Experience & Requirements

• You are Client-obsessed and thrive on making great things possible for your clients, team members, Albertans, and beyond. You are driven to perform and have an innate drive for high performance and meeting organizational goals. You are a champion of belonging, embracing the values of diversity & inclusion, and champion the idea that our differences are our strengths.
• You have a strong technical aptitude with the ability to troubleshoot various technologies and manage multiple systems, software and platforms with ease while assisting our clients. You have the ability to source information online, ensuring internal processes are followed, use self-serve tools and possess a degree of digital literacy
• You are a strong (and concise) communicator, and demonstrate this through verbal and written communication
• You are a critical thinker, problem solver, and thrive on digging in and finding ways to make the impossible possible
• You are resilient and can perform under pressure while independently prioritizing and completing your tasks efficiently
• You have a growth mindset and are a life long learner who accepts feedback positively and uses it to grow.
• You are a connector who thrives on building new relationships and nurturing existing ones
• You are curious, adaptable and fiercely accountable
• We strive to create an inclusive environment and support the participation of all individuals. If you require specific accommodations please let us know so we can discuss how we might be able to assist. While we may not be able to fulfill every request we are committed to doing our best to find a suitable solution! (ie: glass magnifier, etc…)
  
  

Role Expectations

• Flexibility in schedule and ability to work rotational shifts, evenings, weekends, and holidays is a must
• Committed to a minimum of 2 days per week in the office, at our Calgary Campus location, as a HYBRID worker. Eligible candidates must reside within a 50km distance from the ATB Calgary Campus.
  
  

Don’t meet all the requirements on the list?

A resume only goes so far in expressing who you are and the unique perspectives you bring. If you believe your skills and experience align with the role—but you might not check all the boxes—we want to hear from you. We encourage candidates from all work backgrounds, equity-seeking communities and experience levels to apply. If you’re seeking a career where your drive, perspective and growth are celebrated, we want to hear from you.

We’re dedicated to building a workforce reflective of those within our communities, and a culture where our team members are equipped with what they need to succeed—their way. Part of creating an inclusive workplace is recognizing our role in advancing Truth and Reconciliation. We are committed to meeting and exceeding the standards set out in the Partnership Accreditation in Indigenous Relations program created by the Canadian Council for Aboriginal Business.

What happens next?

If you are shortlisted, you’ll hear from us after the posting closes. Check out our How We Hire page to learn more about our hiring process. If you need any accommodations throughout this process, please let us know at [email protected]

Stay in touch

We’re excited that you’re interested in a career with ATB. Follow us on LinkedIn , Facebook and Instagram to learn more about what our team is up to.