Customer Support Engineer - #436202

Bartech Staffing is a leading engineering, technical and professional staffing firm, and our clients include some of the nation's biggest companies. We are powered by Impellam Group, a connected group providing global workforce and specialist recruitment solutions. Our client has engaged us to assist them in hiring a contract customer support engineer If you are interested in an opportunity to get your foot in the door with leading company, we want to talk with you!

Hourly pay range $30-35

RESPONSIBILITIES

• CQE will schedule regular visits to all assigned OEM and Tiers Customer's manufacturing facilities
• Develop customer relationships in the Customer's plant to improve the product and maintain or increase business potential.
• Perform a good first level analysis of non-conformances.
• Verify all suspect product and maintain product test equipment.
• Be the communication link between the OEM Customer Plant and Manufacturing Plant.
• Expedite non-confirming material back to same day.
• Input return part information into the QSYS system. Align QSYS with customer complaint.
• Provide technical support and product/vehicle system understanding.
• Conduct/coordinate initial 24-hour containment.
• Where required, coordinate additional containment.
• Be an integral part of the solution with the Response Teams.
• Monitor/negotiate Global Customer Database Return Parts Per Million (PPM) rates.
• Provide/coordinate special event activities. (Reflashes, Sorts, Reworks and Engineering support).
• Follow up customer debits. (Correlate debits vs. RMAs and Investigate unknown debits).
• Notify/Escalate proactively customer plant major disruption, shutdowns, yard holds or any topic may affect
• Understand Product functionality and manufacturing process.

BASIC QUALIFICATIONS

• 3-5 years of related work experience.
• Training in Computer Application.
• Technical training and/or related experience.
• Automotive manufacturing experience
• College degree with major in Engineering.
• Quality Engineering.
• Problem Solving.
  

As a customer support engineer with Bartech Staffing, you will be working through an established and respected staffing organization with over 40 years of serving as a trusted partner to our client companies. We provide our talent with personal, responsive attention, and will assign an employee care representative to answer any questions or concerns that you might have. Depending upon the client, the assignment, and your performance, you can find potential opportunities for direct employment.

Make the most of your experience!

Apply now!

Candidates must be legally eligible to work in Canada. Our client is committed to providing accommodation for people with accessibility needs due to disabilities in all aspects of the hiring process. If you request accommodation, our client will work with you to meet your accessibility needs due to disability.

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Impellam Group and its brands are equal-opportunity employers committed to diversity and inclusion. All qualified applicants will receive consideration without regard to race, color, religion, gender, sexual orientation, pregnancy or maternity, national origin, age, disability, veteran status, or any other factor determined to be unlawful under applicable law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application, interview process, pre-employment activity, and the performance of crucial job functions.

If you require additional disability considerations, modifications, or adjustments please let us know by contacting [email protected] or fill out this form to request accommodations.