Veterinary Client Service Representative, Mississauga-Oakville Veterinary Emergency Hospital - #453403

Veterinary Client Service Representative

Location: Oakville, Ontario

Employment Type: Full Time

Hospital Hours: 24/7

Mississauga Oakville Veterinary Emergency Hospital is currently welcoming a full-time customer service focused Client Care Representative to join our team. This great opportunity includes a range of responsibilities that directly attribute to the efficient and effective daily operation of the hospital. Your primary responsibility is to ensure our clients and their pets feel welcomed, expertly cared for, and appreciated! Additional responsibilities and qualities for this role are:

• Create a warm and welcoming environment for our patient and pet parents
• Ability to answer a multi-line phone system and track and book appointments effectively
• Placing outbound calls to pet parents for follow-up and future appointment bookings
• Respond and manage email correspondence; clients, referring veterinarians & internal office messages
• Admitting and discharging pet patients
• Invoicing/billing; creating estimates and explaining fees, obtaining pet owner confirmation and processing payments
• Scheduling appointments
• Excellent customer service skills; a real aptitude for putting people at ease and creating a welcoming environment
• Strong organizational skills
• General housekeeping duties; cleanliness of reception area, pet holding areas and common areas including the removal of animal waste
• Willingness to learn more regarding; veterinary services, updated medical office procedures and assisting the Veterinary staff with various tasks and treatments
  
  

What VCA Canada Offers

• A caring culture of Wellness and Appreciation!
• Competitive wages and benefits!
• Employer match (5%) group RRSP plan – Planning for your future just got easier with VCA Canada!
• Wellness days, sick days, and vacation time
• Annual uniform allowance
• Exceptional career development: there is room to grow here!
• Referral Bonus Rewards
• E-tools to assist with meditation, better sleep, exercise, and focus
• Virtual health care (telemedicine) offering quick access to quality care
• Opportunities to give back in your community through VCA initiatives
• Generous personal pet care discounts
• And extra perks like shopping discounts and cool wellness apps!
  
  

If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.