Customer Success Leader - #453227

The Customer Success Leader will play a critical role in ensuring our stakeholders achieve their desired outcomes while using Core Tech services. This position requires a strategic thinker with a strong background in Partner Success, account management, and relationship building. The ideal candidate will be passionate about customer advocacy and will work closely with cross-functional teams to drive stakeholder engagement and satisfaction.

Customer Success Leader

We will count on you to:

• Establish and nurture long-term relationships with key stakeholders in the BU IT organizations through regular check-ins and understanding their business goals.
• Lead the onboarding process for new services, including creating service proposals, conducting workshops, and providing ongoing support.
• Act as the voice of the customer by gathering feedback and communicating insights to internal Core Tech teams to drive improvements in products and services.
• Regularly assess customer health metrics, identifying trends and potential issues to ensure client satisfaction and engagement.
• Develop and execute tailored partner success plans, aligning stakeholder goals with the company’s products and services.
  
  

What you need to have:

• Bachelor’s degree in Business, Marketing, or a related field; Master’s degree preferred.
• 7+ years of experience in Partner Success, account management, or a related field, preferably within an IT Services vendor organization.
• Proven track record of managing and growing customer accounts, with a focus on customer satisfaction and retention.
• Strong analytical skills with the ability to interpret data and make data-driven decisions.
• Excellent communication and interpersonal skills, with the ability to build rapport and trust with stakeholders.
  
  

What makes you stand out:

• Strong problem-solving skills and the ability to navigate complex customer situations.
• Proficiency in tools like ServiceNow and Planview Portfolio is preferable.
• Experience in cross-functional collaboration to ensure seamless customer experience.
• Ability to provide regular updates and reports on Partner Success metrics to senior management.
  
  

Why join our team:

• We help you be your best through professional development opportunities, interesting work and supportive leaders.
• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.
  
  

Marsh McLennan (NYSE: MMC) is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $24 billion and more than 90,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit marshmclennan.com, or follow on LinkedIn and X.

Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law. In accordance with the Accessibility for Ontarians with Disabilities Act, 2005, Marsh McLennan will provide a reasonable accommodation to employees and prospective employees to the point of undue hardship upon request and as required in respect of the individual’s particular restrictions and limitations. If you require a specific accommodation because of a disability or medical need, please contact [email protected].

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.

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