Training Specialist - #453195

Manulife Bank of Canada is looking for a Training Specialist to join our Sales Effectiveness & Advisor Experience team. On our team, you will report to the Director, Sales Training & Support and contribute to all phases of the training cycle. Developing and delivering awesome training & resources for our sales team across the country.

We contribute to the Bank’s success by providing the sales teams the tools and resources they need to be successful in their role from the time they onboard, through their tenure. This includes training on everything from products to processes to sales skills and everything in between.

Our ideal candidate is a creative training professional who welcomes challenges and who loves to learn. We are a dynamic team that often pivots based on business needs, so you need to be organized, be able to keep track of multiple tasks at once, and be agile to adjust when things change. Our ultimate objective is to ensure that the sales team has what they need to be successful. To do this, we rely on our network, collaborating extensively with subject matter experts across the bank.

You will be joining a collaborative and close-knit team. Although we have our own independent projects, we work together to get them done, and often that means brainstorming, peer reviewing and jumping in to help take a project over the finish line. We are a high-performing team that loves to celebrate our individual and team successes! Building social capital and engagement is important to us. We support each other, learn from each other and have fun together.

Position Responsibilities

• Updating and maintaining training documentation, including regular audits of our content to make sure things stay fresh and up to date.
• Daily training administration includes responding to inquiries through our training inbox, managing our LMS platforms, scheduling, etc.
• Conducting needs analysis to identify performance gaps that can be addressed through training.
• Designing and developing training, including lesson plans, online learning content, instructional videos, presentation materials, training activities, etc., to maximize learning impact
• Delivering instructor-led online training (synchronous and asynchronous) on process and project initiatives that impact the Bank Sales Teams
• Working as needed with our new hires through our established training programs, including providing feedback to trainees and their managers on performance and development and making recommendations for improvement.
• Identifying improvement opportunities for training and processes to enhance customer experience and improve the quality of our resources.
  
  

Required Qualifications

• 2+ years experience in a training role
• Bilingual French & English is strongly preferred - The successful candidate will be required to communicate in English and French in order to support clients from various jurisdictions outside of Quebec.
  
  

Preferred Qualifications

• 5+ years related experience in business environment – if this was at a Bank or another financial institution, that would be a bonus
• Post-secondary education; Certified Adult Educator (preferred)
• Strong organizational skills and the ability to manage conflicting priorities and to consistently meet deadlines
• Experience in developing, maintaining, and updating training assets
• Experience in developing and delivering online learning experiences for a wide variety of audiences
• Ability to take complex products and processes and to translate them into clear and concise training assets
• Quick learner who is resourceful and who likes a challenge and the opportunity to take initiative to find solutions
• Sense of curiosity and a willingness to ask questions
• Experience with 1:1 training and delivering feedback on performance
• Strong customer service skills and commitment to following through on deliverables
• Strong technical proficiency and the ability to master technology quickly.
• Experience using Seismic Learning, Storyline, Clipchamp, Canva and other design tools
  
  

When You Join Our Team

• We’ll empower you to learn and grow the career you want.
• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
• As part of our global team, we’ll support you in shaping the future you want to see.
  
  

About Manulife And John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected].

Referenced Salary Location

CAN, Quebec - Full Time Remote

Working Arrangement

Remote

Salary range is expected to be between

$51,375.00 CAD - $85,625.00 CAD

If you are applying for this role outside of the primary location, please contact [email protected] for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact [email protected] for more information about U.S.-specific paid time off provisions.