Customer Service Rep (Sleep Support Advisor) - Full Time - Bracebridge, ON - #453134

At Medigas, the healthcare division of Linde Canada, Inc., you’ll join talented and diverse people throughout Canada, all working hard to make a difference in our client’s lives and make our organization successful. You will work to support, develop and implement challenging and meaningful client-focused programs and you will be trusted to take on responsibility early in your career. Our employees’ contributions are valuable to our company, our clients, our communities and our shareholders.

Since the late 1960s, Medigas has been a leader in serving the Canadian healthcare market with the provision of home oxygen therapy, respiratory services, medical gases and related medical equipment. Everything we do is born out of our commitment to help people live better lives and to support the medical professionals who make it all possible.

For more information about the company and its products and services, please visit www.linde.com

At Medigas, every day is an opportunity: an opportunity to learn, to grow, to share success and to contribute to one of the world’s leading industrial gas and engineering companies. Seize the opportunity: take your next step with us and join our team.

Customer Service Rep (Sleep Support Advisor) - Full Time - Bracebridge, ON

Primary Purpose

Receive and process client walk-in or phone orders, inquiries, and/or issues covering items or products ordered along with showroom sales and inquiries from walk-in clients. Accountable for meeting sales targets associated with Linde Canada sleep business.

Key Accountabilities

• Educate clients and fit for CPAP Therapy equipment
• Meet store sales and margin targets, working with Territory Manager and Customer Service Team
• Work with Sleep Labs to ensure client therapy needs are met and government billing forms are completed and submitted in a timely manner
• Perform customer service activities including receiving and entering telephone orders, answering questions, tracing order status or product shipments and resolving problems
• Stocks shelves and sets up promotional materials
• Work with vendors to educate all staff on CPAP therapy products
• Accountable for providing complete and accurate account set-up and pricing data and ensures ongoing accuracy of customer information
• The successful candidate will help support the Territory Managers, balancing time between inside sales and customer service duties along with helping the team to achieve a targeted sales budget. 
• Collection of payments to ensure customer accounts are current
  
  

Education

Required Qualifications

• High School Graduate
  
  

Experience

• A work history focusing on customer satisfaction is a pre-requisite
• Must have the ability to “up sell”
  
  

Knowledge / Skills / Abilities

• Customer Service Excellence
• Excellent communication, interpersonal and computer skills
• Drive to exceed sales and margin targets
• Time management skills, able to multitask and stay calm under pressure
• Results oriented, organized, and able to set priorities and follow through on tasks
• Manage relationships with current and new customers, as well as referral sources
• A commitment to safety is a must and the desire and ability to work in a fast-paced environment
• Self-motivated and capable of working with minimum supervision
• A safety conscious team player who works well with others
  
  

Linde has an extensive background check process which may include but is not limited to, a criminal background review, reference checks, and employment verification.

Linde Canada Inc. is committed to providing accommodations for people with disabilities. Applicants requiring accommodation during the recruitment and selection process are encouraged to make their needs known in advance if accommodation is required. We will work with you to meet your needs.

We are committed to employment equity for women, aboriginal people, visible minorities, and persons with disabilities. Interested candidates from these groups are encouraged to apply.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.

Primary Location

Ontario-Bracebridge

Schedule

Full-time

Job

Sales & Marketing

Unposting Date

Ongoing