Technical Support Technician Specialist - #453048

Primary Job Posting Location:

Mount Hope, Ontario Canada

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Explorez vos futures possibilités de carrière au sein d’une organisation figurant sur la liste mondiale des 500 plus grandes entreprises du magazine Fortune. Imaginez les possibilités novatrices, découvrez notre culture enrichissante et travaillez avec des équipes qui vous aideront à atteindre votre plein potentiel. Nous savons que, pour assurer l’avenir d’UPS, nous avons besoin de candidats possédant une combinaison unique d’aptitudes et de passion. Vous possédez les qualités nécessaires pour gérer vos activités et celles des membres d’une équipe? Nous avons des postes qui vous permettront de consolider vos acquis et de faire avancer votre carrière au prochain niveau.

Description Du Poste

This position provides internal customers with deployment and support services for UPS approved technology products. The incumbent supports internal customers and UPS Information Technology (IT) infrastructure. This position conducts hardware and software planning, performs network management and administration, and provides technical advice and training to internal customers. This position organizes and coordinates activities for installing, deploying, and upgrading UPS approved software, hardware, and infrastructure. The incumbent troubleshoots technology related issues and collaborates with staff to deploy standardized practices and procedures to restore technical services. This position executes implementations and facilitates activities to support programs and projects. The incumbent engages in regular audits to ensure the IT environment meets UPS standards. The incumbent works in multiple locations (i.e., UPS facilities, vendor facilities, and customer locations) to perform deployment and support activities. This position provides support with landlines, cell phones, smartphones, data lines, HDVC and MOVI conference calls, and Private Branch Exchange (PBX) systems and works with vendors, coordinates visits, and provides support for any required tasks.

Working scheduled: Tuesday to Saturday: 5:00 PM to 1:30 AM Applicant must be flexible to work with business needs

Responsibilities

• Performs Integrations and Installations
• Assists with Facility Technology Management
• Fulfills Service Requests
• Interfaces with Customers, Teams, and Associates
• Conducts TSG Technical Disaster Recovery Procedures
• Addresses Customer Requests
  
  

Qualifications

• Bachelor’s Degree
• A+, Microsoft Certified Solutions Associate
• CCENT Cisco Network Certification
• Data acquisition for analysis and surveys
• Complete and submit daily work activity logs monthly expense sheet and overtime log
• Geographical area of support: GTA
  
  

Compensation And Benefits

• Weekly Pay via Direct Deposit- Every Friday
• Personal paid days off (Eligibility Requirements)
• 2 weeks of paid vacation after 1 year of service (3 weeks after 5 years, 4 weeks after 10 years, 5 weeks after 20 years, and 6 weeks after 25 years)
• Extended Health Care Benefits –(Vision, health, life insurance, and dental benefits after one year of service)
• Immediate access to UPS ‘Employee Discounts’
• Free Onsite Parking
• Employee Referral Bonus Program (conditions apply)
• Employee Assistance Program (EAP)
• Opportunity for advancement within a Fortune 50 Company
  
  

UPS Canada est un employeur inclusif et qui adhère au principe d’égalité d’accès à l’emploi. Veuillez aviser un représentant des ressources humaines si une mesure d’adaptation du lieu de travail est requise. Merci de l’intérêt que vous portez à UPS Canada.