Customer Fulfillment Analyst - #453003

Any MLF team member interested in being considered for this role are encouraged to apply online by June 09. Applications received beyond that date are not guaranteed consideration.

Snapshot Of a Day-in-the-Life

• Serve as a point of contact for customers on all day-to-day supply chain activities, including order management and inventory status updates
• Collaborate with cross-functional teams within Maple Leaf Foods (Customer Supply Chain, Transportation, Supply Planning, etc.) to proactively plan and coordinate supply chain activities, resolve issues, and identify opportunities for improvement.
• Partner with the Demand Planner to co-lead the collaborative supply chain process, with shared responsibility for executing the agreed-upon customer demand plan.
• Monitor key promotional activities and work to mitigate execution risks in partnership with customer
• Leverage insights from customer replenishment systems and processes to drive continuous improvement in service levels and efficiency.
• Serve as the escalation point for significant product shortages, working closely with the customer to resolve any short-term availability disruptions.
• Ensure strong performance across in-stock, weeks-of-supply, and inventory health metrics at both retail and warehouse levels, while actively preventing aged inventory.
• Collaborate with the customer’s supply chain or replenishment team to support the successful execution of new item launches and product delists.
• Participate in Customer Fulfilment and cross-functional meetings to create and execute weekly and monthly Customer reporting and presentations.
• Assess the impact of customer policies related to supplier performance, particularly in areas such as compliance or fine programs, and drive action plans to improve performance where needed.
• Support fulfillment team members as it relates to customer specific inquiries and order processing.
• Compile and maintain value-added scorecards tracking key supply chain metrics (e.g., fill rate, unitization, collaboration, shelf life, fines), and lead efforts to improve on-time, in-full delivery, reduce waste, and lower cost-to-serve.
• Analyze customer inventory levels, outbound fill rates, and other supply chain KPIs to provide strategic insights and actionable recommendations as a trusted advisor.
• Identify and escalate concerns related to excess inventory, partnering with Sales to develop and execute effective sell-through plans.
• Perform other duties as assigned, which may include transactional or operational support as needed.
  
  

What You’ll Bring:

• Minimum 3 years’ experience in an analyst role (preferably Supply Chain related, in a Consumer-Packaged Goods or health sciences company)
• Undergraduate degree or college diploma (preference in a related field)
• Strong alignment with Maple Leaf Values
• Effective Analytical and Problem-Solving Skills
• Effective influencing skills at various levels within the organization and externally
• Demonstrates a perspective and knowledge base that spans across functional areas. Thorough understanding of Customer Supply Chain and Sales/Commercial organization strategies and policies.
• Constantly searching for and driving towards best practices. Views challenges as opportunities.
• Strong written and verbal communication
• Strong presentation skills
• ERP experience (SAP experience is considered an asset)
• Power BI experience is considered an asset
• Exceptional time management and organizational skills
  
  

What We Offer at Maple Leaf Foods:

• Being part of a high-performance, people-focused company that has an inspiring and unique vision to become the most sustainable protein company on earth, and a deep commitment to sustainable protein across North America.
• An inclusive company culture and a work environment that keeps our people safe, rewards excellence, and empowers everyone to learn and contribute their best.
• A hybrid work model that embraces remote work for eligible roles, helping team members achieve work-life balance—combining the best of both spending time working remotely, benefitting from focus time, and purposeful collaboration in the office setting.
• Competitive Health and Wellness benefits that offer flexibility to meet your individual or family needs, including programs focused on improving mental health and wellbeing. These benefits start on your first day of employment.
• Defined Contribution Pension Plan with company matching that starts on your first day of employment.
• Learning and development opportunities, including workshops, ‘speaker series’ events, and resources that allow you to develop your skills and progress your career.
• Comprehensive tuition reimbursement program that supports continuous learning and development of our team members through investment in eligible degrees, diplomas, professional certification, or trades programs.
• Supporting our deep commitment to community impact, we offer up to two paid days annually to volunteer at a cause of your choice.
  
  

About Us: We’re a carbon neutral food company on a purposeful journey to Raise the Good in Food through better nutrition, safer food and workplaces, more humane animal care, and environmental sustainability efforts that protect our planet. We care about our communities and commit to reducing food insecurity in Canada. Join us on the journey. Let’s build a better future, together.

We’re passionate about food. For more than 100 years, we’ve made delicious, healthy protein that Canadians love under iconic national and regional brands, like Maple Leaf, Schneiders, and Greenfield Natural Meat Co. We’re on a journey to become the most sustainable protein company – not just in Canada – but on earth.

• We are carbon neutral.
• We are one of the only food companies in Canada to set science-based targets.
  
  

We’re a global food company with more than 13,500 team members. We operate sites in 20+ locations across Canada. We also have locations in the U.S. and Mexico, and do business in Asia. A diverse and inclusive work environment Championing diversity and inclusion is a critical component to advancing our collective purpose and vision and living the Maple Leaf Leadership Values. We believe in building, investing in, recognizing, and rewarding remarkable people who value an inclusive workplace, embrace all forms of diversity, and commit to including every voice in our collaborative environment. We’re so much stronger when we know we’re accepted and valued for who we are and what we each bring to the workplace. We embrace a strong, values-based culture Our eight Leadership Values are our north star. They guide the decisions we make for all our stakeholders: our consumers, our customers, our people, our communities, our shareholders, and the environment.

• Doing What’s Right
• Shared Value
• High Performance
• Diverse and Inclusive Teams
• Disciplined Decision Making
• Our Accountability
• Intense Curiosity
• Transparency and Humility
  
  

We thank all applicants for their interest in exploring employment opportunities with Maple Leaf Foods; however, only those selected for an interview will be contacted. Applicants may be subject to a background check and must meet the security criteria designated for the position.

Championing diversity and inclusion is a critical component to advancing our collective purpose and vision, living the Maple Leaf Leadership Values, and delivering winning results. Accommodation is available upon request for applicants with disabilities in the recruitment and assessment process and when hired; please contact our Talent Attraction Team at [email protected] .

Disclaimer: Please note that salaries posted on sites other than the MLF Careers Page are not a reflection of Maple Leaf Foods and are an estimated salary range provided by that particular job board. Maple Leaf Foods offers competitive wages and an attractive total rewards package, which will be discussed during an interview with our Talent Team.