Manager, ServiceNow Product & Analytics - #452998

Come make your difference in communities across Canada, where authenticity, trust and making connections is valued – as we shape the future of Canadian retail, together. Our unique position as one of the country's largest employers, coupled with our commitment to positively impact the lives of all Canadians, provides our colleagues a range of opportunities and experiences to help Canadians Live Life Well.

At Loblaw Companies Limited, we succeed through collaboration and commitment and set a high bar for ourselves and those around us. Whether you are just starting your career, re-entering the workforce, or looking for a new job, this is where you belong.

Manager, ServiceNow Product and Analytics, Brampton, ON

• This is a 18 month parental leave contract.
  
  

Responsible for managing product and portfolio management in addition to analytics and reporting for Loblaw ServiceNow platform and applications(Cloud based). Manage portfolio lifecycle for intakes, enhancements, integrations, and projects with product governance. Own and steer backlog of delivery items with release calendars. Manage Product Analysts to drive technology adoption within business and user groups. Work closely with Senior Manager, ServiceNow Platform for technical delivery of product solutions; ensuring system functionality and business processes are linked and interdependent.

What You’ll Do:

• Work with both IT and business teams to drive usage and adoption of ServiceNow solutions across Loblaw enterprise
• Identify, create and maintain user stories, prioritize functional requirements for new or revised features or enhancements
• Develop and manage the product roadmap and be future focused using an innovative approach
• Manage a highly engaged team by being an inclusive coach, mentor, and role model for all team members to help grow and promote our diverse talent pool.
• Deliver communication and training materials, and hosting sessions to ensure adoption of systems and solutions
• Deliver management-level dashboards and reports on KPIs and metrics, answer key business questions to increase service quality and reduce costs of service delivery
• Prepare reports based on performance analysis and presenting to leadership audiences
• Provide real-time visibility into data and predictive forecasts for enhanced decision-making
• Manage third-party vendors and system integrators in operational and project capacities; maintaining vendor accountability and striving for partnership excellence
  
  

What you Bring:

Skills And Capabilities

• Strong presentation and interpersonal skills
• Ability to present ideas in business-friendly and user-friendly language
• Excellent in data analysis, trending, forecasting
• Ability to provide business insight from data and recommend opportunities/solutions
• Thorough product management and system lifecycle expertise
• Strong leadership and people management skills
• Creative, quality and results-driven
  
  

Technical Skills

• Experience using admin/platform ServiceNow functions
• Knowledgeable in ServiceNow Performance Analytics and/or Reporting
• Knowledge of JavaScript
• Knowledge of ITIL processes
• Experience using PPM tools (eg. Jira, Confluence, Clarity)
• Strong MS Office skills – PowerPoint, Excel
• Experience synthesizing large data sets into a consumable format and story
  
  

Communication Skills

• Strong written and oral presentation skills
• Experience and comfort presenting to senior leaders
• Advanced problem-solving ability through presentation and written skills
• Excellent ability to synthesize complexity into a concise, compelling, and cohesive story
  
  

What Loblaw Offers You

We offer flexibility and balance, and an environment that sets you up for success no matter where your workspace is located.

Here, you will find a great team to help you achieve your goals as you help us achieve ours! Work in our fast-paced, exciting Technology environment, helping our stores, colleagues and customers every day.

Loblaw colleagues also enjoy:

• Work Perks Program
• On-site GoodLife Fitness, Basketball & Volleyball courts, Ice Rink, Dry Cleaning services (1PCC Office)
• Tuition Reimbursement & Online Learning
• Pension & Benefits
• Paid Vacation
  
  

If you’re up to the challenge, then we would love to hear from you. Apply today, and get the process started.

Loblaw recognizes Canada's diversity as a source of national pride and strength. We have made it a priority to reflect our nation’s evolving diversity in the products we sell, the people we hire, and the culture we create in our organization. At Loblaw, we celebrate diversity and strive to build a culture of inclusion where differences are embraced, valued and supported. We are committed to being an equal opportunity employer and encourage people from all backgrounds and identities to apply to our jobs. Accommodation in the recruitment, assessment, and hiring process is available upon request for applicants with disabilities.

We thank all candidates for their interest but please note, those candidates who meet the minimum requirements for the position will be contacted.

www.Loblaw.ca/careers

Our commitment to Sustainability and Social Impact is an essential part of the way we do business, and we focus our attention on areas where we can have the greatest impact. Our approach to sustainability and social impact is based on three pillars – Environment, Sourcing and Community – and we are constantly looking for ways to demonstrate leadership in these important areas. Our CORE Values – Care, Ownership, Respect and Excellence – guide all our decision-making and come to life through our Blue Culture. We offer our colleagues progressive careers, comprehensive training, flexibility, and other competitive benefits – these are some of the many reasons why we are one of Canada’s Top Employers, Canada’s Best Diversity Employers, Canada’s Greenest Employers & Canada’s Top Employers for Young People.

If you are unsure whether your experience matches every requirement above, we encourage you to apply anyway. We are looking for varied perspectives which include diverse experiences that we can add to our team.

We have a long-standing focus on diversity, equity and inclusion because we know it will make our company a better place to work and shop. We are committed to creating accessible environments for our colleagues, candidates and customers. Requests for accommodation due to a disability (which may be visible or invisible, temporary or permanent) can be made at any stage of application and employment. We encourage candidates to make their accommodation needs known so that we can provide equitable opportunities.

Please Note:

Candidates who are 18 years or older are required to complete a criminal background check. Details will be provided through the application process.

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