Senior Manager, Cloud Platforms, Engineering & Operations - #452668

Company: CGIC

Department: IT

Employment Type: Regular Full-Time

Work Model: Hybrid

Language: This role operates in English

Additional Information: This/these role(s) is/are currently vacant

The Opportunity

We are a leading Canadian financial services co-operative committed to being a catalyst for a sustainable and resilient society and our team is essential to deliver on this strategy. That’s why we prioritize our people, to ensure we provide a strong culture and development opportunities which enables our team to thrive and to live our purpose. The best part is that you will work with people that care passionately about you, our clients, and our communities.

Our Information Technology team aspires to be a leader in applying technology to power business strategies. We connect concepts with solutions to create value and efficiencies for our clients, employees, and communities. Our success is driven by our skilled and diverse team who are passionate about excellence, innovation, and agility.

In today's complex IT landscape, organizations must effectively manage a diverse mix of traditional infrastructure, cloud services, and Software as a Service (SaaS) solutions to support their business needs. The Cloud Platforms Operations & Engineering (CPOE) team’s mandate is to build and operate a flexible, scalable, secure and cost-effective infrastructure that supports Co-Operators’ current and future business needs. As Senior Manager of CPOE, the role is responsible for development, implementation and evolution of the CPOE mission.

How You Will Create Impact

• Manage a team of infrastructure professionals of various seniority
• Work collaboratively with your peers in CPOE.
• Support the production of common CPOE metrics and abide by common practices
• Be accountable for the success of some shared projects as well as projects related to your ITSD partner
• Support the workload management activities of CPOE by actively participating in triage of incoming workload
• Support ITSM processes especially for your ITSD partner – change / incident / problem / release
• Actively manage the work assigned to partners on behalf of your team or your work queue
• Supporting our ITSD partners / Transversal teams acting as the SPOC for CPOE
  
  
  

How You Will Succeed

• You have an innovative mindset to improve operational efficiencies and ability to influence change, with a primary focus on client needs.
• You use critical thinking skills to recognize assumptions, evaluate arguments, draw conclusions and proactively propose solutions.
• You have strong communication skills to clearly convey messages and explore diverse points of view.
• You build trusting relationships and provide guidance to support the development of colleagues.
  
  
  

To Join Our Team

• Strong technical skills and knowledge of industry trends and directions that can help the team and organization make good tactical and long-range decisions and choices
• Continuous improvement mentality
• Relationship, partnership building skills with vendors and stakeholders
• Ability to influence directly and indirectly both vendors and stakeholders
• Strong people management skills
• Change management abilities
  
  
  

What You Need To Know

• You will be subject to a Background check as a condition of employment, in the event you are the successful candidate.
  
  
  

What’s in it for you?

• Training and development opportunities to grow your career.
• Flexible work options and paid time off to support your personal and family needs.
• A holistic approach to your well-being, with physical and mental health programs and a supportive workplace culture.
• Paid volunteer days to give back to your community.
• In addition to our competitive salary and incentive programs, eligible employees also benefit from a comprehensive total rewards package including group retirement savings plans, pension and benefits (e.g., health and wellness, dental, disability and life coverage), mental health support and an employee assistance program.