Senior Manager, Conformance Service Delivery - #452335

Overview

At Canada Health Infoway (Infoway) we believe a more connected and collaborative system is a healthier system, and we work with governments, health care organizations, clinicians, and patients to make health care more digital. We’re working to ensure that everyone is able to access their personal health information, book appointments, get prescriptions, view lab test results and access other health services, online. We are working with our partners to transform the health system because we know that digital health can be as transformative as digital has been in other aspects of our lives. We are an independent, not-for-profit organization funded by the federal government.

The Pan-Canadian Conformance Program is designed to verify that digital health solutions conform to a set of interoperability standards and specifications, ensuring they align with both pan Canadian and international standards.

The program establishes conformance service capabilities to support pan-Canadian standards, accelerating compliance and adoption throughout the healthcare ecosystem. By promoting greater uniformity and efficiency for health IT vendors, the program serves as an accelerator for prioritized use cases. Furthermore, it creates a mechanism for collaboration and innovation across provinces, territories, the vendor community, and patient care settings, fostering streamlined integration and alignment among key stakeholders in the healthcare landscape.

Why Join Us?

• Be part of a high-profile, ambitious, and exciting pan-Canadian initiative that improves the health of populations and unlocks value for the health system
• Work with a dynamic, multi-functional team of professionals dedicated and passionate about modernizing the health care system
• Demonstrate your strong organizational, technical leadership skills in a fast-paced, innovative, and supportive environment
• We take care of our employees
  
  

Position Purpose

We are looking for an experienced leader to implement and execute the strategic vision for the National Conformance Service aligning with objectives listed in the shared pan-Canadian Interoperability Roadmap and formally develop and deliver this service.

In collaboration with and part of a highly matrixed team, this role will be responsible for coordinating and managing the delivery of conformance activities required to support a vendor product conformance assessment against published interoperability products, ensuring that all aspects of the conformance service are delivered efficiently and effectively.

The successful candidate will apply their leadership skills, technical know-how, delivery management, relationship building skills, industry knowledge and proven integration skills to deliver and operate a market focused conformance service.

The incumbent will be working closely with internal and external peers, business and technical stakeholders (Jurisdictions, Clinicians, Solution Providers, vendors at large, Infoway Architecture and Product Development team) leading the implementation and setup of a Conformance Testing Platform. This role will also be a crucial part in execution of technical conformance service activities and testing events (Projectathons) that trials collaboratively developed interoperability specifications with the market. The activities may include presentations, planning, development, configuration and maintenance of sandbox environments and related infrastructure needed to onboard technology partners.

The incumbent will establish deep understanding of pan- Canadian and International Health IT interoperability specification and standards in scope for conformance testing, manage the creation, development and maintenance of Conformance Test artefacts including, but not limited to, test strategy, test plan, test cases, test scripts, etc.

In collaboration with industry, partners and stakeholders, the incumbent will establish the Conformance Testing processes, manage the delivery lifecycle, ensuring adherence to service quality, timelines and budget.

The incumbent will be also leading the Infoway Connected Care software QA and Testing activities.

Responsibilities

• Lead the pan - Canadian Conformance Service design, development, and delivery, ensuring compliance with pan Canadian Interoperability Standards and regulations.
• Lead the Conformance Service delivery process definition
• Lead the Conformance Service delivery Resource capacity planning
• Define and maintain Conformance Service Catalog
• Manage and maintain the Conformance testing platform
• Manage the continued service delivery improvement process
• Manage and lead internal or external conformance service delivery team, responsible for the execution of the conformance program .
• Lead the development and maintenance of conformance test artifacts including conformance test strategy, test plan, test cases/scripts, test data, test results/records .
• Manage and maintain automated conformance test suites and test scripts, evolve and modernize testing approaches .
• Actively participate and contribute to the pan - Canadian Interoperability Specification development process, ensure specification products are implementable and testable .
• Develop and maintain conformance testing traceability matrix .
• Support socialization of the Conformance Service design, seek feedback and secure endorsement from PT and vendor stakeholders.
• Oversee the creation and refinement of conformance criteria, test reporting processes, and related documentation.
• Establish and manage key performance indicators to measure delivery effectiveness.
• Develop and implement delivery plans, including timelines, budgets, and resource allocation .
• Manage Conformance Test production environment and external service providers .
• Manage Conformance Services Operations 
• Enter and maintain test scenarios in conformance platform
• Support vendor/implementer Conformance test activities, such as vendor registration on conformance platform, client/user registration in IDP (e.g., Keycloak), assistance to perform testing, verification of test results, status checks, conformance reporting, etc.
• Integrate, test and validate technical solutions, simulators and validators and verify that they meet operational requirements
• Maintain documentation regarding configurations, operations and troubleshooting procedures (runbook, etc )
• provide external facing documentation, training materials and training/webinars for vendors on Infoway Conformance Service  
• support the management of all aspects of projectathon / connectathon event 
• Lead and manage discussions with vendors regarding Conformance execution including defect fixes agreements, exceptions and issue resolutions
• Establish and maintain vendor implementation defect management including tracking and resolution plan collaboratively
• Execution and arranging of conformance test cases where vendor assistance requested or otherwise required
• Create the onboarding processes and launch a self-serve/self-assessment testing service for participating vendors.
• Identify resource gaps and work with senior management to secure necessary support for program success .
  

Education

• Degree in Computer/Software Engineering or a related field
  
  

Skills & Expertise

• Must have intimate, working knowledge of Software Testing, Conformance Testing and test automation
• Must have strong technical and/or solution architecture background
• Strong software development, architecture and product development skills, with extensive experience in Health IT Standards (e.g., HL7, IHE, SNOMED, LOINC, etc.)
• Strong software testing and test automation skills and experiences
• Strong IT Service design, management and operation knowledge and experiences
• Positive attitude, able to cope with ambiguity and take initiative in problem solving
• Ability to work on multiple initiatives simultaneously and vision to recognize opportunities that will help our customers become more successful and efficient
• Must be familiar with the concepts represented in an IHE profile, the IHE Connectathon and comfortable with technical testing events
• Hands-on experience with system integrations (e.g., APIs), documentation and sandbox environments and implementation guides
• Excellent analytical skills to analyze, diagnose and solve problems
• Excellent interpersonal and communication skills and attitude to thrive in a high-production, customer focused environment
• Experience with identity management systems and standards governing them (OAuth, OIDC) an asset
• Experience with security protocols and best practices for application security an asset
• Experience with procurement processes
• Experience with industry events, organizing and participating – a definite asset
• Strong team player, ability to multitask and keen attention to detail
• Ability to travel up to 20% of the time
  
  

Relevant Experience

• Minimum 5 years of relevant experience as a Sr. Software Engineer or Architect
• Minimum 5 years experience building Health IT Standards based software solutions
• Minimum 3 years management experience in service delivery
• Knowledge and experience with ITIL and ITSM an asset
• Knowledge and experience with Software Testing methodology and test automation framework
• Experience with Connectathon events, and conformance testing platform is a definite asset
  
  

Infoway is committed to employing a diverse workforce and is proud to be an equal opportunity employer.

Infoway provides reasonable accommodation for employees as well as candidates taking part in the recruitment process, upon request.

We thank you for your interest in this opportunity at Infoway however, only those applicants who most closely meet the qualifications for this position will be contacted.