Senior Operations Manager, M&D - #452151

Location: This is an on-site role based at our BC Distribution Center in Delta, BC.

Salary: $125,000 - $140,000

Actual compensation within the range will be based on experience

We also offer quarterly variable compensation package (bonus) + benefits

About Specsavers

Welcome to Specsavers - where we're not just about eyewear and eyecare, we're a purpose-driven organization committed to changing lives through better sight. Ranked as the 11th Best Workplace in Canada and 16th Best Workplace in the world by Great Place to Work, we take pride in our optometrist-owned business model, providing quality eyecare and affordable eyewear to Canadians across the country.

Our journey began 40 years ago in the UK, with visionary optometrists Doug and Mary Perkins. Today, we support over 2,700 healthcare businesses, passionately caring for more than 44 million patients and customers worldwide.

At Specsavers, we believe that access to quality eyecare should be a right, not a luxury. That's why we go above and beyond to transform the eyecare experience in Canada. With our advanced clinical equipment and an extensive range of affordable and high-quality eyewear, we're here to make a real difference in the lives of our customers.

But that’s not all - we're also dedicated to fostering a positive, inclusive and supportive work culture. We strive to create an environment where our partners thrive while benefiting from the collective support and resources of our dedicated teams.

If you're passionate about making a difference, providing incredible care, and being part of a values and purpose-driven organization, join us on our journey to revolutionize the way Canadians experience eyecare. Together, we can change lives through better sight.

What You’ll Do

Purpose of the role

The role will be primarily focused on the management of operational activities across our manufacturing and distribution sites within British Columbia. Ensuring a safe and healthy environment for all our employees and ensuring the best possible service levels are adhered to. They will lead a team of warehouse management team supporting our store partners and delivering against service KPIs. This is a people focused role that requires an experienced Manufacturing and Distribution leader, capable of strategic thinking, delivering change through others, forging strong internal and external relationships, leading and developing high performing teams.

Key Responsibilities

Warehouse Operations

• Champion a culture of Health & Safety excellence, ensuring a safe working environment at all times.
• Define and drive the operational vision in close partnership with the Head of Logistics & Distribution to deliver first-class service to stores and customers.
• Provide leadership and oversight for the day-to-day management of manufacturing and distribution operations within the BCDC facility.
• Lead a multi-shift team responsible for all warehouse and manufacturing activities within the distribution center.
• Ensure store service expectations are consistently met in terms of quality and timely supply, responding quickly to feedback and driving continuous improvement in service levels.
• Monitor and communicate key business performance metrics (KPIs) regularly to warehouse teams and the wider M&D leadership group.
• Collaborate closely with Group Demand Planning and Forecasting to anticipate and adapt to volume fluctuations.
• Own inventory management across the distribution center, ensuring stock accuracy and availability.
• Oversee resource planning, ensuring operational efficiency and alignment with financial and service performance metrics.
• Conduct team performance reviews, identify training needs, and implement development plans to support succession and career growth.
• Ensure operational processes and systems are scalable, reliable, and aligned with continuous service improvement initiatives.
  
  

Manufacturing Operations

• Deliver manufacturing performance in line with quality, service, and cost targets.
• Lead the ongoing development of manufacturing processes, embedding a culture of continuous improvement.
• Oversee the deployment of new equipment in support of capacity planning and growth.
• Support the people and operational growth strategy in collaboration with the Head of Logistics & Distribution.
• Manage departmental operational costs, ensuring cost control and alignment with business objectives.
  
  

Leadership, Management & Development

• Inspire, coach, and motivate the team to improve productivity and grow in their roles.
• Embrace and lead change, ensuring timely and clear communication with all team members.
• Promote the manufacturing and distribution operation as a benchmark of excellence and operational best practice.
• Ensure performance management practices are consistently applied, aligned with business standards.
• Maintain regular communication forums to keep teams informed and engaged.
• Take responsibility for the personal and professional development of team members through feedback, coaching, and support.
  
  

Strategy, Change & Planning

• Partner with the Head of Logistics & Distribution to identify and develop service and cost improvement initiatives—from concept through business case development to implementation.
• Lead a culture of continuous improvement, encouraging innovation and process optimization.
• Support the implementation of new systems and processes associated with emerging business opportunities.
• Play a key role in deploying regional strategic initiatives and ensuring alignment with broader business goals.
• Ensure all site activities align with Specsavers’ corporate social responsibility (CSR) commitments.
  
  

Essential

What We’re Looking For

• Proven experience managing B2B and B2C distribution operations
• Strong understanding of provincial Health & Safety regulations and compliance requirements
• Experience overseeing multi-shift operations in high-volume environments
• Confident decision-maker, capable of full accountability for operational outcomes
• Highly effective in leading and developing teams in fast-paced settings
• Ability to work quickly, accurately, and efficiently, adapting to changing priorities
• Strong problem-solving and analytical skills, with the ability to work independently
• Skilled at influencing and engaging stakeholders across all levels of the business
• Excellent verbal and written communication skills
• Practical knowledge of Lean Management principles, including 5S
• Experience with budget management and financial accountability
• Strong organizational skills and proficiency in Microsoft Excel
• In-depth knowledge of logistics and warehouse operations, including Warehouse Management Systems (WMS)
• High-level experience in inventory management and stock accuracy control
  
  

Nice to have

• Experience managing manufacturing operations is a large plus, but at a minimum strong understanding of manufacturing operations and quality assurance
  
  

Our Fellow ‘Speccies’ Enjoy

• Generous vacation allotment and 1 paid volunteer day
• 1 extra paid day off and an eyecare voucher on your birthday
• RRSP matching
• Quarterly performance bonus
• Healthcare spending account
• Health and dental benefits effective on your first day
• Team and company social events
  
  

Behaviours We Value

• Collaborative: We work together as one Specsavers to deliver our purpose
• Curious: We question, explore, and seek out diverse perspectives to develop our knowledge and understanding
• Courageous: We challenge the status quo, we experiment with good ideas, and we are brave, bold, and fast in our decision making
• Compassionate: We care, support, and help each other
• Commercial: We treat money wisely and make decisions that are good for our customers, our partners, our people, and good for the long term
  
  

We hope that in applying with us, you value these things as well!

Our Hybrid Work Model

Be part of the dynamic culture! Our workplace thrives on a hybrid model, combining in-office collaboration and flexibility. Join us in office, three days a week to contribute, connect and excel in our vibrant environment.

Equal Opportunity Employer

At Specsavers, we are committed to fostering a diverse and inclusive workplace. We believe that a diverse team enriches our work environment and enables us to achieve our goals. We are an equal opportunity employer and encourage candidates of all backgrounds and abilities to apply. If you believe you can contribute to our mission and vision, we welcome your application, even if you don't meet every qualification listed. We value the unique skills and perspectives each individual brings to our team.

Accessibility and Accommodations

We are committed to creating an inclusive and accessible workplace. If you require accommodations at any stage of the application or interview process, please let us know. We will work with you to meet your needs and ensure a fair and equitable experience.