Administrative Coordinator - #452004

Job Title: Administrative Coordinator, Merrithew Corporate Training Center

Company: Merrithew International

Reports to: Manager, Facility & Sales STOTT PILATES

Location: 2200 Yonge St 5th Floor, Toronto, ON M4S 2C6

About Merrithew

Merrithew is the global leader in mind-body education and equipment. Founded in 1988, the company has trained more than 80,000 instructors and partners worldwide, developed six innovative education programs— STOTT PILATES, ZEN

• GA, Total Barre, Halo Training, Merrithew Fascial Movement and CORE Athletic Conditioning & Performance Training— and has produced an extensive line of professional and at-home equipment and accessories for personal and professional use.
  
  

Join Merrithew in its mission to inspire people worldwide to lead healthier lives through premium education programs and cutting-edge equipment. With a focus on world-class education and industry-leading equipment, Merrithew is dedicated to promoting optimal fitness and wellness for all.

Position Overview

The Administrative Coordinator plays a vital role in the day-to-day operations of the Merrithew Corporate Training Center (CTC) by providing administrative and customer service support for education programs, courses, and workshops. This position serves as a key point of contact for students, instructors, and internal teams, ensuring smooth coordination of registrations, payments, scheduling, and inquiries.

The ideal candidate is highly organized, detail-oriented, and proactive, with strong administrative, communication, and problem-solving skills. They must be able to manage multiple tasks efficiently in a fast-paced environment while maintaining a high level of accuracy and professionalism.

Major Responsibilities

Customer Service/Administrative Support:

• Follow up with potential leads for education opportunities to ensure engagement and conversion.
• Maintain up-to-date knowledge of programs, pricing, and course offerings.
• Manage student files, records, and invoices, ensuring accuracy and confidentiality.
• Handle email inquiries, ensuring timely and accurate communication.
• Serve as the primary switchboard for reception and education-related calls, assisting clients with CTC inquiries. When necessary, schedule Zoom calls or transfer to CTC Admissions for further guidance.
• Process course and workshop payments, ensuring updates are accurately reflected in CTC trackers.
• Send completion letters for both courses and workshops in a timely manner.
• Manage ordering of office and beverage supplies for the Y&E location, ensuring stock is maintained.
• Oversee the ordering of course materials for CTC, ensuring timely procurement and accuracy.
• Support the annual processing of student tuition forms, collaborating with relevant departments to streamline the process.
• Assist with day-to-day operations in the studio as required.
  
  

Education Advisor

• Assist with post-exam submissions by scanning exams, updating the tracker, and organizing files into appropriate folders.
• Assess students' fitness backgrounds, interests, and goals to ensure alignment with program offerings.
• Generate course/workshop registration invoices and CRM orders for course materials.
• Coordinate and prepare welcome bags, ensuring all necessary materials (digital content access, invoices, and paperwork) are included.
• Add CTC workshops and courses to our database and the Merrithew website, ensuring accurate course details and creating new tracker tabs for each course/workshop.
• Assist with setting up courses and moving large equipment in the studio as necessary.
  
  

Skills And Qualifications

• 2+ years of administrative or customer service experience in an education or training setting.
• Post-secondary education in Business Administration, Education, or a related field.
• Strong proficiency in Microsoft Office and database systems such as FileMaker Pro and CRM.
• Ability to multi-task and respond to shifting priorities.
• Strong analytical, organizational, and problem-solving skills.
• Experience in event coordination, sales, or marketing is an asset.
• Knowledge of the fitness or wellness industry is a plus.
  
  

Merrithew is committed to providing accessible employment practices that comply with the Accessibility for Ontarians with Disabilities Act (AODA).

Merrithew is committed to providing a barrier-free access workplace. If you need accommodation at any stage of your application, or want more information on our accommodation policies, please contact us " [email protected] "

Merrithew is proud to be an Equal Opportunity Employer. Our organization respects and follows the letter and spirit of the Ontario Human Rights Code. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or any other code grounds