Outbound Product Manager, Applied AI, Customer Engagement Suite - #451823

Note: By applying to this position you will have an opportunity to share your preferred working location from the following: Sunnyvale, CA, USA; Seattle, WA, USA; New York, NY, USA; Kirkland, WA, USA; Waterloo, ON, Canada.

Minimum qualifications:

• Bachelor's degree or equivalent practical experience.
• 8 years of experience in product management or related technical role.
• 3 years of experience taking technical products from conception to launch.
• Experience in Conversation AI applications space, Contact Center AI (CCAI) or similar.
  
  

Preferred qualifications:

• Master's degree in Computer Science or other related technical field.
• Experience with pricing strategy and in benchmarking of pricing portfolio.
• Experience in Analyst relations.
• Understanding of Google Cloud AI products, technologies, AI models, Large Language Model and AI specialised infrastructure as it relates to AI trends and issues within businesses.
• Understanding of application, software development, developer tools, data use cases, open interfaces in cloud and enterprise.
• Understanding of responsible AI practice and machine learning (ML) technologies.
  
  

About The Job

At Google, we put our users first. The world is always changing, so we need Product Managers who are continuously adapting and excited to work on products that affect millions of people every day.

In this role, you will work cross-functionally to guide products from conception to launch by connecting the technical and business worlds. You can break down complex problems into steps that drive product development.

One of the many reasons Google consistently brings innovative, world-changing products to market is because of the collaborative work we do in Product Management. Our team works closely with creative developers, designers, marketers, etc. to help design and develop technologies that improve access to the world's information. We're responsible for guiding products throughout the execution cycle, focusing specifically on analyzing, positioning, packaging, promoting, and tailoring our solutions to our users.

We are looking for an Outbound Product Manager that will play a critical role as the technical or domain expert and shape the direction of the Applied Artificial Intelligence (AI) Applications product roadmap in Customer Engagement Suite with Google AI as well as drive our go-to-market strategy. In this role, you will partner closely with product management, developing and cross-functional stakeholders. You will provide user and market insights to help product teams make more informed roadmap decisions. You will be responsible for developing differentiated partner strategy and enablement, product positioning and messaging, work with the broader market ecosystem including customers, partners, analysts. You will support go-to-market activities that drive business performance and customer satisfaction.

Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.

The US base salary range for this full-time position is $183,000-$271,000 + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.

Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits. Learn more about benefits at Google.

Responsibilities

• Advocate product capabilities informed by customer insights and market intelligence to support product and go-to-market decisions.
• Engage customers and partners to regularly collect feedback, understand product adoption, and enable sellers and partners to articulate unique the value and positioning of Conversation AI product portfolio.
• Drive partner and business enablement as well as broader scaled go-to-market programs and enable product scaling through partnership strategy.
• Drive reactive and proactive engaged intelligence work on pricing, product portfolio and monitor key performance indicators, data and translate into recommendations and actionable plans.
• Work cross-functionally with product, product operations, product marketing, business and partnership teams.
  
  
  

Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form.