Manager, Wholesale Metering, Compliance & Lab Services (Non-Union) - #451325

Full-time, 35 hours/ week, Hybrid

At Alectra, we’re not just about powering communities; we’re about empowering our people. We prioritize well-being through a culture that fosters collaboration, innovation and continuous growth. We believe in providing a supportive and inclusive environment where everyone can thrive and make an impact.

Are you a dedicated leader with a strong background in electrical engineering and metering services?

The Manager, Wholesale Metering, Compliance & Lab Services is responsible for ensuring compliance and managing Alectra's wholesale meters and metering services. This role involves delivering high-quality services related to meter assets, reporting, revenue protection, metering services, and departmental quality assurance programs. Project management experience is considered a very strong asset.

What You’ll Do

Strategic Planning and Improvement

• Plan and implement continuous improvements focused on increasing productivity and cost-effectiveness.
• Provide technical direction regarding the installation, maintenance, and strategic planning of metering technologies.
  
  

Compliance and Quality Assurance

• Ensure federal and provincial compliance with revenue metering products and services to maintain Electrical Distributors’ license.
• Maintain wholesale compliance risk matrices and provide corporate reporting on risks.
• Lead and oversee Reverification and Seal Extension Programs, applying for and reporting on dispensation requests as needed.
  
  

Technical Leadership and Support

• Oversee the resolution of Distributed Generation Metering issues.
• Support the development of technical documents, including drawings and work plans.
• Review, recommend, and manage software to track and report wholesale compliance and assets.
  
  

Stakeholder Engagement

• Liaise with internal and external stakeholders to represent revenue metering services, customer connections, and associated products/services.
• Work closely with Customer Experience and Network Operations teams on metering, billing, and power quality issues.
  
  

Team Leadership and Development

• Provide leadership and direction to the Wholesale and Metering Services teams through coaching, development, and performance management.
• Manage department projects and key initiatives to ensure quality and timely completion within budget.
  
  

Policy and Process Improvement

• Research, recommend, and implement new or enhanced policies, procedures, and processes to improve operational effectiveness.
• Ensure compliance with legislative, regulatory, and Health & Safety policies, procedures, and standards.
  
  

Other Responsibilities

• Manage the Revenue Protection Program related to metering.
• Perform additional tasks as assigned to support operational objectives
  
  

Corporate Values and Conduct: Demonstrate professional conduct and align with Alectra’s core values of safety, teamwork, and customer focus.

Who You Are

Education & Technical Knowledge

• Electrical Engineering Technology Diploma (3 Year), Certified Engineering Technologist (CET) with OACETT.
• Professional Engineer’s (P.Eng.) Licence is an asset.
• Knowledge of regulatory and governmental requirements, including Measurement Canada, IESO, OEB, ESA regulation legislation, codes, rules, and regulations.
• In-depth knowledge of OHSA, E&USA rule book, and associated safety regulations.
• Strong understanding of electrical metering systems, principles, practices, electrical distribution systems, safety standards, and protection codes.
• Proficiency with MS Office applications.
  
  

Experience

• Minimum 5 years of experience in a supervisory or management role.
• Experience in a unionized utility environment is an asset.
  
  

Skills/Abilities/Competencies

• Strong ability to lead change and engage, develop, and motivate teams.
• Strong planning skills with the ability to assess the impact of decisions.
• Excellent written and presentation skills, with the ability to organize and convey information compellingly.
• Ability to plan, prioritize, and execute multiple projects and initiatives within established timelines.
• Strong conflict negotiation skills, with the ability to influence and resolve difficult situations.
• Must hold and maintain a valid Class “G” driver’s license.
  
  

Where you will work

• Hybrid: This role is based in a hybrid environment, allowing for a mix of remote and in-office work to support team collaboration and business needs.
  
  

Who We Are

As the largest municipally owned electric utility in Canada, we are committed to growing, evolving and remaining innovative to build a sustainable and brighter future. Our values set us apart and are our fundamental beliefs about our organization:

Safety: Stay aware, prevent risks and protect each other.

Respect: Value everyone, act honestly and foster inclusion.

Customer Focus: Be reliable, anticipate needs and deliver exceptional solutions with care.

Excellence: Elevate performance, embrace diversity and deliver quality through collaboration.

Innovation: Drive growth by embracing change, creativity and continuous improvement.

Here’s Why Alectra Might Be Your Ideal Workplace

• We offer comprehensive benefits. From health and wellness programs to financial security though our Defined Benefit Pension Plan – we offer a robust benefits package that supports you and your family.
• We invest in your career development. At Alectra, we care about our team’s future through offering ongoing trainings, mentorship and learning opportunities.
• We care about you work-life balance. Understanding that taking time off is essential to employee well-being, sustained productivity and high performance, we offer the following:
• Time off: At Alectra, we offer various time off options for our employees including vacation time, personal days, milestone parental leave top-up, volunteer days and bereavement days.
• Disconnecting from work: We prioritize your well-being through our “Disconnect from Work” policy which ensures you can maintain a healthy work-life balance.
• Hybrid work environment (if applicable): Based on operational requirements, we offer flexible working arrangements that include working remotely or on-site.
  

At Alectra, your unique contributions matter and help drive our collective success to a more sustainable and brighter future.



Ready to Apply?



If this sounds like you and gets you excited, we’d love to hear from you! Simply click the apply button to submit your resume and take the first step toward joining our team. *Due to the high volume of applications, we are unable to accept resumes via email. All applicants must apply through our careers page to be considered.*

At Alectra, we celebrate diversity and are committed to an inclusive recruitment process that honours the dignity and independence of all applicants. If you require accommodation during the process, please contact [email protected]. We will work with you to ensure your needs are being met to the point of undue hardship.

Thank you for your interest in building a career with us. While we appreciate all applicants, only those selected for an interview will be contacted.

Please note: We kindly request no unsolicited resumes or agency referrals. Alectra does not accept resumes from recruitment agencies for any open positions unless a valid contract is in place.