Customer Service & Quotation Coordinator - #451189

Join Our Team and Be Part of the Future!

Company Overview: At Carmichael Engineering, we pride ourselves on being a leading provider of comprehensive mechanical and HVAC solutions across Canada. With over 100 years of experience, we have established ourselves as industry experts in delivering innovative and sustainable solutions to our diverse clientele.

Hours: 8:00am-5:00pm, working fully on-site in our Mississauga office.

Full time and permanent position.

Responsibilities:

• Review quotation requests from our service technicians on parts and labour to repair HVAC systems and equipment.
• Review labor hours by the technicians to complete the repairs and contact suppliers to get the equipment or parts cost to determine the cost for our customers.
• Prepare documentation for Customers; maintain accurate pricing and obtain acceptance of the work by the client.
• Look for optimal suppliers, and order parts, materials and services for the organization in an efficient and timely manner.
• Contact subcontractors to get estimate on the work required.
• Follow up with customers regarding all outstanding service quotations.
• Other duties as assigned.
  
  

Requirements:

• 1+ years of customer service experience
• 1+ years of experience working a contractor specialized in air conditioning, refrigeration, heating or plumbing is an asset
• Strong customer service and communication skills
• Experience in gathering pricing from suppliers
• Experience in compiling accurate pricing.
• Knowledge of equipment manufacturers and specific parts is an asset.
• Knowledge in HVAC. or mechanical systems is an asset.
  
  

Core Values:

• Customer Focus: Our customers are at the heart of everything we do. We strive to understand their unique needs and provide tailored solutions that exceed their expectations.
• Innovation: We embrace innovation and continuously seek out new technologies and practices to improve our services and stay ahead of industry trends.
• Integrity: We conduct business with honesty, transparency, and accountability, earning the trust and respect of our customers, employees, and partners.
• Teamwork: Collaboration and teamwork are fundamental to our success. We foster a supportive and inclusive work environment where every team member is valued and empowered to contribute their best.
• Sustainability: We are committed to minimizing our environmental impact and promoting sustainable practices in all aspects of our business operations.
  
  

Services:

Carmichael Engineering offers a comprehensive range of mechanical and HVAC services tailored to meet the unique needs of our clients. Our services include:

• HVAC Installation, Maintenance, and Repair
• Mechanical Systems Design and Engineering
• Energy Management Solutions
• Building Automation and Controls
• Refrigeration Services
• Indoor Air Quality Solutions
• 24/7 Emergency Support
  
  

What We Offer:

• Competitive Starting Pay
• Vacation days and Personal time
• Comprehensive Benefits:
• Medical/Dental/Vision Insurance
• Life Insurance
• Deferred profit-sharing plan provided by the company
• Short-Term and Long-Term Disability
• Employee Family Assistance Program provided by the company
  

Health and Safety is a core paramount value of Carmichael Engineering. Given the importance of keeping one another safe, you are expected to comply with our Health and safety policies at all times and client Health and Safety policies when working at client locations.

Carmichael Engineering welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates participating in all aspects of the selection process.