Help Desk Associate (5) - #450803

Help Desk Associate

About NRT

NRT is the recognized industry leader in self-serve redemption and jackpot solutions and has placed over 4,500 devices in over 300 casino locations throughout Canada, United States, the Caribbean, Europe and Asian gaming markets. Key attributes of these solutions include faster transaction processing, lower handling costs, optimum reliability, and strategic positioning for new applications. The client’s operating environment, communications with key industry interfaces, and satisfying regulatory requirements are important considerations for successful implementation of these solutions. NRT innovation has allowed substantial growth through its “Quick” line of products meeting the evolving demands of the gaming market globally.

In 2009, NRT acquired the largest private Automated Teller Machine processing company in Canada, TNS Smart Network Inc. TNS provides daily processing and financial settlement services for a network of over 30,000 ATM’s across Canada.

Our environment is entrepreneurial and fast-paced. Individual and creative contributions to our company objectives are highly encouraged and recognized. There will be an abundance of opportunities to develop new skills and to benefit from interaction with a highly experienced leadership team.

Check us out at: www.nrttech.com

Responsibilities

NRT’s solutions are mission critical to the business operations of a very demanding clientele. As an integral member of the internal front line service point, the Associate Network Operations Center Specialist key responsibilities are as follows:

Core Competencies

• Communication
• Problem Solving
• Initiative
  
  

Responsibilities Include But Are Not Limited To

• Diagnosing basic IT and computer system and network issues; hardware, software, networking, desktop, VPN and operator problems.
• Installation, configuration, and troubleshooting of hardware and peripheral components such as monitors, keyboards, printers, disk drives, network servers, routers, and firewalls.
• Install, remove, test and configure PC operating systems, software and hardware
• Answer technical support phone calls, open support tickets and address those Client requests
• Resolve, escalate and provide status updates to internal team members
• Provide user assistance as needed on operating systems, software and hardware usage and procedures
• Provide technical support both via phone and onsite service during the normal working hours
• Troubleshoot & research business application, PC, server and network hardware errors.
• Deploy, Maintain and Troubleshoot office typical hardware such as Desktops, Laptops, Tablets, Setup and Troubleshooting Printers and / or Smart Phones
• Creating user and mailbox accounts on Windows Server 2012 R2 or newer.
• Will be troubleshooting and configuring Windows 7 / 10 Workstation
• Supporting Microsoft Office suite, especially Outlook
• Network Printer Mapping & Troubleshooting
• Active Directory and Azure User Management
• Microsoft Office 365 Administration
• Cisco VPN / AnyConnect Configuration & Troubleshooting
• Experience using Network Monitoring tools or investigating System Alerts
• Basic TCP / IP network troubleshooting
  
  

Hours

• Monday to Friday 9:00AM to 05:00PM
  
  

Qualifications/Skills

• Undergraduate in a technology-related field.