Support Services Supervisor - #450684

Sinai Health is looking for a Supervisor in our Support Services Department at our Sinai Health Campus. The successful incumbent will be responsible for managing daily operational activities for the Support Services department. This role will oversee the operations of Housekeeping, Laundry & Linen, Mail Room, and Stores.

The primary goal to be achieved in this role is the highest possible customer satisfaction in support of providing safe, high quality service excellence and compassionate patient centered care. The incumbent will also ensure positive employee and labour relations, successful employee retention and development, and the achievement of expected financial / performance results for the portfolio. In carrying out assigned responsibilities, the Manager must ensure that all staff comply with corporate policies and procedures as well as regulatory requirements.

Responsibilities Include, But Are Not Limited To

Human Resources Management

• Supervision of staff ensuring day-to-day operations are maintained in accordance with Mount Sinai Policy and Procedures
• Development and implementation of a training plan for hourly employees and ensures its successful implementation
• Assists in the recruitment process and provides continuous feedback, coaching and counseling on performance and applies appropriate developmental tools to assist in the employee’s individual growth
• Responsible for adherence to all employee relations programs
  
  

Leadership and Managerial Skills

• Demonstrates and promotes Mount Sinai Hospital culture, values and management philosophy
• Demonstrates a proactive and enthusiastic attitude in striving for and meeting business goals and objectives
• Recognizes the need for and demonstrates good communication and listening skills with customers and employees, and promotes teamwork
• Encourages staff engagement and cohesiveness fostering positive relationships
• Demonstrates the ability to meet deadlines, manage projects and front-line staff, while working in a fast paced environment
• Participates in daily hospital tours, liaising with Unit Administrators, Clinical and Support staff to ensure effective communication, support and follow up with any concerns
  
  

Financial

• Manage and Control daily supply and labour expenses within the incumbent’s scope
• Responsible for attainment of financial goals
• Responsible for accuracy and timeliness of financial data and key results indicators (KRI’s).
• Manage and Coordinate action plans for financial improvements
• Fiscally responsible management of supplies and equipment within the department
  
  

Customer Satisfaction

• Ensure customer satisfaction to the highest standard for both internal and external customers
• Provide a patient experience focused approach to healthcare in all aspects of responsibilities
• Administers required customer surveys (and other feedback vehicles) and responds in a timely and effective manner
• Ensures that all employees demonstrate a service orientation toward customers
• Ensure timely follow up to customer concerns and action sustainable solutions
  
  

Program Quality and Standards

• Ensures compliance with all Mount Sinai Hospital standards and Health regulatory agencies
• Management of the Mount Sinai Hospital Infection Control Process for Support Services
• Management of the Mount Sinai Hospital Quality Management Process
• Conducts service quality audits and inspections to ensure consistent standards amongst Support Services Staff
• Ensures best practices and effective use of tools, equipment and resources
• Leading Quality Improvements initiatives with front-line staff by reviewing job routines and improving patient outcomes
• Compiles and analyzes statistics and key metrics to benchmark department goals
• Monitors and analyzes the performance of Support Services SOPs and processes to provide reports to appropriate leads
• Support the Housekeeping, Transportation, Linen, and Mail teams to provide the highest level of service
  
  

Health and Safety

• Performs the position according to safe work practices, following instructions and using equipment provided
• Actively participates in Health and Safety program by undergoing safety training/education, and submitting suggestions and recommendations to the Health and Safety committee
• Ensures that all required equipment and protective devices are used in the prescribed manner (includes personal use)
• Responsible for conveying policies and procedures to staff to familiarize them with Health and Safety responsibilities, safe work procedures
• All incidents/accidents/hazardous conditions are investigated promptly, reports completed on time and submitted as required, and corrective actions taken.
• Ensures employees participate in workplace Health and Safety training/education
• College Diploma from an accredited educational institution. Bachelor Degree Preferred.
• Three (3) years of Operations experience at the Supervisory level. Experience in a unionized environment is an asset
• Applicants with recent and related training and experience may be considered
• Previous experience within support service environment, healthcare preferred
• Demonstrated ability to manage the scheduling, training and performance management of staff
• Demonstrated oral and written communication skills and excellent interpersonal skills
• Ability to analyze and interpret financial data
• Planning, organizing and effective time management skills
• Strong problem solving & data analytic skills; detailed orientated
• A high degree of professionalism along with personal and professional integrity
• Strong service orientation & ability to work effectively under pressure and meet established goals
• Ability to anticipate and solve problems
• Thorough knowledge of environmental legislation OH&S Standards infection control guidelines & WHIMIS
• Knowledge of PIDAC cleaning standards
• Membership with the OHHA (preferred)
• Environmental Services Leadership Program and/or Professional Development courses, PHH certified with the OHHA
• Demonstrated satisfactory work performance and attendance record