Operational Controls Manager - #450535

At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.

Job Description

The Operational Controls Manager leads the strategic initiative to provide operational risk/return expertise to the claims organization. This role has deep insights across business/functional areas to challenge and report. This role is responsible for implementing and influencing national claims control framework within Allstate. This role will be responsible for building out the control framework for national claims consisting of tools, standards, and risk/mitigation processes. This role will lead the operational controls team will direct and assists AORs to identify and assess risk, mitigate risk in accordance with appetite and analyze and understand the risk environment overall.

Who is Allstate:

Allstate Insurance Company of Canada is a leading home and auto insurer focused on providing its customers prevention and protection products and services for every stage of life. Serving Canadians since 1953, Allstate strives to reassure both customers and employees with its “You’re in Good Hands” promise and is proud to have been named a Best Employer in Canada for nine consecutive years. Allstate is committed to making a positive difference in the communities in which it operates through partnerships with charitable organizations, employee giving and volunteerism. To learn more, visit www.allstate.ca. For safety tips and advice, visit www.goodhandsadvice.ca.

Through our Employee Value Proposition, we have worked hard to develop and nurture a culture where employees feel valued, experience personal growth, have career options and truly enjoy the work they do.

Role Designation: Hybrid

Benefits To Joining Allstate

• Flexible Work Arrangements
• Employee discounts (15% on auto and property insurance, plus many other products and services)
• Good Office program (receive up to 400$ back after purchasing office equipment)
• Student Loan Payment Matching Program for Government Student loans
• Comprehensive Retirement Savings Program with employer matched contributions
• Annual Wellness allowance to support employees with improving health and wellbeing
• Personal reflection day
• Tuition Reimbursement
• Working within the community and giving back!
  
  

Key Responsibilities

• Influences the appropriate management of risk, including: monitoring, reporting, and an escalation structure to optimize risk and return.
• Performs operational risk assessments within the claims business units.
• Professional knowledge in operational risk management and its impact on the enterprise.
• Leads the implementation of the national claims control framework to optimize enterprise risk and return management strategy.
• Accountable to escalate and report significant issues.
• Responsible for effective independent challenge of first line risk management activities, thematic reviews and ‘deep dives’.
• Integrates information and data to form hypotheses and assumptions of future impact.
• Reviews, researches, interprets, and analyzes operational risk data to identify trends, emerging risks, and issues.
• Communicates to national claims senior leadership on an ongoing basis regarding control framework findings.
• Contributes and leads the strategy of the national claims risk management program.
  
  

Education

• 4 year Bachelors Degree (Accounting, Finance, Economics Preferred)
• CPA is an asset.
• CCEP is an asset.
• CIP, ACIP, FCIP is an asset.
  
  

Allstate Canada Group has policies and practices that provide workplace accommodations. If you require accommodation, please let us know and we will work with you to meet your needs.