Account Manager (SMB) - #449654

About Us

At Seequent, we help organisations to understand the underground, giving the confidence to make better decisions faster.

We build world-leading technology that is at the forefront of Earth sciences, transforming the way our customers work. Every day we help them develop critical mineral resources more sustainably, design and build better infrastructure, source renewable energy, and reduce their impact on the environment.

We operate in 145+ countries while proudly maintaining headquarters in New Zealand.

The Role

Reporting to the Director, New Business, this role will be responsible for ownership of our largest by Customer count segment, over 1,500 clients and multi-million-dollar revenues. The role of the SMB Segment Account Manager draws on a wide range of skills and experience in managing a large cohort of Customers. To support the general management of the segment, there are resources within central teams and tools to assist and build Customer digital experiences.

This leader must have skills to influence at an executive level, the ability to articulate end-to-end platform planning strategy while navigating continuous business changes and priorities. The leader must have experience leading planning in a fast past, growing and service-oriented organization.

In this role, you will have the opportunity to:

• Own the revenue and forecast of the segment across North America including our Mining, Engineering and Energy segments
• Design and drive go-to-market strategy and support implementation to grow revenue and market share, by developing deep consumer insights and product expertise to build winning customer experiences
• Build out the Customer lifecycle journey and create custom cohort curriculums based on Customer levels of engagement
• Leverage the appropriate learning strategies, including qualitative and quantitative consumer research and A/B in-market testing to roll-out experiences and creative that deliver improved business outcomes
• Create baseline and truly understand the segments Net Promoter scores and what we can do to improve
• Understand renewals, upsell, cross sell, attrition and prioritize efforts, tools and channels such as e-commerce
• Deliver regular and innovative insights with predictions and trending patterns of the segment
• Lead the adoption and use of modern digital technology and tools to support and automate Sales operations and seller functions where appropriate to improve seller productivity
  
  

To be successful in this role, you should have:

• Minimum 7 years of digital Customer experiences, revenue ownership and forecasting
• Strategic thinking, ability to holistically review the Customer experience, ability to build and execute a segment plan
• Exceptional ability to influence and energize key stakeholders and complex cross-org and cross-functional teams to create best in class solutions
• Sophisticated understanding of sales and Customer experience performance metrics and KPIs
• Analytical Mindset: the ability to logically analyze data and present relevant business insights and recommendations in a condensed and impactful way
• Excellent communication and interpersonal skills
• Experience working with sales, marketing and support technologies (Salesforce Lightening, Marketo, Intercom, Qualtrics XM, MS BI, MS PPT)
  
  

Additional Information

Work from the local office 3 or more days per week – Seequent calls this Work Mode Office-based

Our Commitment to Equity, Diversity, and Inclusion

At Seequent, we champion the uniqueness of each individual. Our commitment to inclusiveness, equity, and accessibility is fundamental to who we are. If you require accommodation during our recruitment process, please let our Talent Acquisition team know. We are here to ensure a fair opportunity for all.

Research underscores that some individuals, especially women and underrepresented groups, may hesitate to apply for roles if they don't meet every requirement. Please don't count yourself out if you don’t tick every box. We are committed to hiring a diverse team and encourage individuals of all background and abilities to apply. Thank you for considering us as your potential employer; we're excited to see what you can bring to our team!

Benefits of being a Seequenteer and why you’ll love being on our team.

We aspire to be pioneers of positive change in the way organisations work with the underground. We work collaboratively, stay curious, make change happen and have a global impact. We bring our authentic selves to work and are enthusiastic about what we do. Plus, you can expect great benefits; these benefits are unique to each location Seequent resides in. Please ask your Talent Acquisition Specialist.

If this posting gets you excited about joining Seequent please apply now!

For more information about everything Seequent, please visit Seequent.com.

How To Apply

If this sounds like the role for you, apply today with a covering letter and CV.