Dispatcher - #449004
GFL Environmental Inc.
Date: 1 week ago
City: Coquitlam, BC
Contract type: Full time
GFL Environmental is looking for a Dispatcher to join our Coquitlam, BC team!
The Dispatcher is required to communicate with drivers to assist with problem resolution while on route. Furthermore, handling incoming service orders, directs drivers, and resolves service issues. Interacts with customers, including customer service, sales, and operational staff.
Why Join TEAM GREEN
We thank you for your interest. Only those selected for an interview will be contacted.
GFL is committed to equal opportunity for all, without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic. If you are interested in applying for employment and need special assistance or an accommodation to apply for a posted position, please contact [email protected]
The Dispatcher is required to communicate with drivers to assist with problem resolution while on route. Furthermore, handling incoming service orders, directs drivers, and resolves service issues. Interacts with customers, including customer service, sales, and operational staff.
Why Join TEAM GREEN
- Excellent Health, Vision, and Dental benefits
- Retirement savings options
- Great learning opportunities
- Schedule service and satisfy customer needs for service changes. Ensure that service is completed in accordance with established policies.
- Dispatch calls to routes based upon designated route and driver location.
- Perform driver check-ins at day’s end to ensure complete and accurate paperwork completion.
- Distribute, collect and review route sheets for proper days end data entry.
- Ensure coordination with other departments, clarifying roles and responsibilities for resolving service issues.
- May perform some additional responsibilities as assigned by the Operations Manager.]
- Interacts with customers, customer service department, sales, & Operations staff reporting to Operations Manager.
- Works with routing specialists to optimize routes.
- Fields incoming calls / emails from customers.
- Trouble shoots and resolves potential delivery and pickup problems before they result in service issues.
- Assists in determining daily level of driver staffing to provide best mix of responsiveness and productivity.
- Facilitate tailgate safety meeting with drivers
- Records and document information from drivers and distributes to appropriate departments.
- Communicates with maintenance shop personnel.
- Must be able to communicate effectively and professionally via email, telephone and two-way devices.
- 1-2 years in a transportation, dispatch or customer service role.
- Strong communication and interpersonal skills.
- Strong customer focus.
- Proven ability to multi-task & ability to prioritize tasks.
- Proficient in MS Outlook, Excel, Word.
- Knowledge of industry an asset.
- Advanced skill level with software applications and word processing accuracy including adequate typing speed.
- Required to work extended hours including occasional weekends.
- Possess TRUX experience but not mandatory, if not possess desire and ability to learn TRUX system, needs to possess advanced computer skills.
- Additional or specialized training in transportation, logistics, or similar area of study; customer service experience in a call center environment.
- Our employees are affectionately known as team green, a name that unites us all under our shared purpose of providing sustainable solutions to enable our customers and communities to be GREEN FOR LIFE!
- We offer a competitive benefits plan, including RRSP match, orthodontics and vision coverage
- With 20,000+ employees across North America, we offer a dynamic set of career opportunities, locations and growth!
- We appreciate all of the local communities we live and work in, and actively contribute to them through our flagship Full Circle Project
- We believe investing in the future is the right investment, our first fully electric truck is now in operation!
- GFL is traded on the NYSE & the TSX – search “GFL” to see our stock performance.
We thank you for your interest. Only those selected for an interview will be contacted.
GFL is committed to equal opportunity for all, without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic. If you are interested in applying for employment and need special assistance or an accommodation to apply for a posted position, please contact [email protected]
How to apply
To apply for this job you need to authorize on our website. If you don't have an account yet, please register.
Post a resumeSimilar jobs
Dishwasher | Coquitlam Schoolhouse
Cactus Club Cafe,
Coquitlam, BC
1 week ago
Our Dishwashers are the heartbeat of the kitchen who build a strong foundation to create a successful career in the culinary industry. Our team of Dishwashers are organized and efficient team players with an undeniable work ethic. They are individuals who are passionate about the culinary arts and want to ensure an exceptional guest experience. Their dedication creates a strong...
retail store supervisor
Fibretech Distributors Inc.,
Coquitlam, BC
2 weeks ago
Overview Languages English Education Secondary (high) school graduation certificate Experience 1 year to less than 2 years On site Work must be completed at the physical location. There is no option to work remotely. Responsibilities Tasks Supervise staff (apprentices, stages hands, design team, etc.) Assign sales workers to duties Hire and train or arrange for training of staff Teach interest...
Food Service Worker
Provincial Health Services Authority,
Coquitlam, BC
3 weeks ago
Job Summary In accordance with the Mission, Vision and Values, and strategic directions of Provincial Health Services Authority patient safety is a priority and a responsibility shared by everyone at PHSA, and as such, the requirement to continuously improve quality and safety is inherent in all aspects of this position. The Food Service Worker carries out a variety of duties...
