(CAN) Specialist, Technology Support - Logistics - #448408

Position Summary...The Specialist - Technology Logistics Support role is required for day-to-day support of equipment in the logistics environment.

• This role is also responsible for receiving, tracking, and resolving L1 Service Desk requests and incidents, submitted by customers via walk-up or systematically.
• This role assists with the installation of new systems and services as required
• Monitor Data center alarms and co-ordinate with 3rd Party, SSC and Global Technology for maintenance.
  
  

What You'll Do...

• Serves as first point of contact for DC/FC users seeking IT support.
• Aims to resolve a significant portion of incidents and fulfill routine service requests directly.
• Act as communication bridge between the operations and various support teams to facilitate smooth information flow and effective problem resolution.
• Manage release of planned outages and upgrades to ensure successful implementation.
• Assist with supporting Microsoft Windows and its office products.
• First level support of all office printers in preventive and remedial capacity.
• When unable to resolve an issue themselves, escalates incidents and complex service requests to the appropriate global support and specialist teams.
• All other duties as assigned.
  
  

‎

Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Age – 16 or older

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Walmart will accommodate the disability-related needs of applicants and associates as required by law.

Primary Location…

200 Courtneypark Dr W, Mississauga, ON L5W 1Y6, Canada

Are you currently a Walmart associate?

Please login to your Workday account and use the Find Jobs report to apply for this job.

• Find Jobs
  
  

R-2204461