Client Advisor Contact Centre, Full-Time, Montréal Ritz - #447247

Job Description

Overview:

We believe in the power of delivering the Tiffany Experience to each and every client, where every interaction is an opportunity to make a lasting impression through connection and discovery.

Being a part of Tiffany & Co. means being part of a collective vision aligning extraordinary jewels, exceptional craftsmanship, and unwavering commitment to corporate sustainability. We are proud to be a part of an organization that cherishes its rich heritage, while embracing relentless change for the better.

At Tiffany, we uphold the highest standards and live our values in our day-to-day work. Together, we carry on a legacy that transcends time, inspiring others with our remarkable blend of innovation and service excellence.

As a Tiffany Client Advisor, Contact Centre you will:

• Be based in store, holding the critical position of embodying the Tiffany brand in each and every client interaction, responsible for delivering luxury best-in-class client experience across multiple contact channels by listening to each client personal needs and addressing it through elevated and authentic communication.
• Be an excellent communicator and brand ambassador with passion for Tiffany conveyed in every conversation and lay out the foundation for building long-term client loyalty.
• Responsible for achieving and exceeding client service goals and commercial sales targets.
• Deliver elevated, positive, and high-energy client experience aligned with Tiffany core brand values and integrity, across phone, email, and live chat channels
• Consistently deliver luxury outstanding service to resolve client issues effectively and with empathy
• Escalate issues diligently to ensure prompt and client-centric resolution
• Initiate proactive, elevated, and relevant product recommendations for the client
• Demonstrate and share with clients brand awareness, storytelling, and product knowledge to drive conversion and satisfaction
• Get to know the clients and make a personal connection, collect relevant information that will support longer-term relationship building
• Ensure compliance with all policies and processes at all time
• Communicate with passion and authenticity, use elevated verbal and written language
• Meet and exceed client, service, and commercial goals
  
  
  

Experience

Required:

• Fluently bilingual in English/French
• Experience in luxury client service (retail, travel, hospitality) and a client-centric mindset
• Excellent verbal and writing communication skills, high energy, and passion
• Strong computer experience working on multiple software platforms
• Ability to multitask, handling phone, email, and live chat communications
• Flexibility to work varied schedule, including days, nights, weekends, and holidays
• Must have authorization to work in Canada
• Proficiency with Salesforce is a strong asset