IT Support Specialist - #446742

Are you a tech enthusiast driven by the desire to resolve complex issues and provide exceptional customer service ? As an IT Support Specialist , you will s upport and resolve all internal and external user inquiries and issues for Enterprise One . Collaborate with industry experts and committed teams to provide top-tier solutions .

Apply now and transform your career with us.

Salary range - $55,000 to $68,000 CAD

What You Will Be Doing

• Serve as the primary contact for IT incidents and service requests.
• Diagnose and resolve end-user issues using sound judgment and critical thinking.
• Educate users on IT services, policies, and procedures.
• Analyze incident trends to identify root causes and recommend long-term solutions.
• Maintain and manage IT inventory (hardware, software, licenses, contracts, etc.).
• Oversee user onboarding and offboarding processes.
• Manage and prioritize IT support tickets using a service management tool.
• Ensure SLA compliance and document support activities thoroughly.
• Deliver in-person and remote support to users across multiple locations.
• Set up and support audio/video conference systems and related technology.
• Support IT projects with scheduling, cost tracking, and reporting.
• Assist with network equipment cabling and troubleshooting as needed.
• Administer national mobile provider portals and maintain accurate records.
• Coordinate IT procurement and review purchase requests.
• Assist in developing and maintaining IT documentation and user guides.
  
  

What We Are Looking For

• Degree or certification from a college or technical institute in Information Technology or related field.
• Minimum 2 to 3 years of experience in an IT support or service desk role.
• Strong knowledge of Microsoft technologies including Active Directory, Windows OS, and M365.
• Proficient in supporting and administering Microsoft 365 services.
• Strong understanding of Windows operating systems and related technologies.
• Familiarity with network topology, IT infrastructure, and security best practices.
• Comfortable working with common IT terminology and troubleshooting tools.
• Experience with Active Directory and mobile device management (MDM) tools is a plus.
• Basic project management skills and ability to manage multiple tasks simultaneously.
• Strong analytical and communication skills.
• Ability to simplify complex technical information for end users.
• Communicates effectively across all organizational levels.
• Observant, innovative, and open to new ideas.
  
  

Why work for us

Some of the benefits you may be eligible for as a Flatiron employee are:

• Comprehensive compensation package and paid time off program
• Industry leading 401(k)/RRSP
• Medical/Extended Health Care, Dental, Vison and/or Provincial Medical
• Wellness benefits & Employee Assistance Program
• Tuition Reimbursement Program
  
  

Flatiron is an EEO/AA/ADA/Veterans employer.

Salary Min

CAD $55,000.00/Yr.

Salary Max

CAD $68,000.00/Yr.