IT Support Specialist - #446710
Xpera Risk Mitigation & Investigation
Date: 3 weeks ago
City: Toronto, ON
Contract type: Full time
Company
Xpera Risk Mitigation and Investigation LP
IT Support Specialist
Overview
IS/IT Technician is responsible for delivering end-to-end support in accordance with IT service level agreements. By partnering with end-users and technology groups, the IS/IT Technician ensures all incidents are analyzed, resolved, and reported back within the promised timeframes.
Job Responsibilities
Project Participation (15%)
Xpera Risk Mitigation and Investigation LP
IT Support Specialist
Overview
IS/IT Technician is responsible for delivering end-to-end support in accordance with IT service level agreements. By partnering with end-users and technology groups, the IS/IT Technician ensures all incidents are analyzed, resolved, and reported back within the promised timeframes.
Job Responsibilities
Project Participation (15%)
- Participate in small to medium complexity infrastructure/software projects which may involve multiple team members
- Communicate project progress to IT stakeholders
- Identify project risks, escalate issues to management, and assist with mitigation steps as required
- Ensure any chapters in the Support Manual assigned are updated as needed
- Nominate topics for new chapters to IT leadership
- Work with end users to determine and resolve issues
- Advertise and document fixes (either through tickets or support manual chapters) to develop best practices
- Follow the quality assurance, documentation and process standards set by your Support leadership
- Preference of post-secondary education in Computer Science or a related discipline
- 4+ years of experience in a Support/systems administration role working in a Team environment
- Consistently demonstrating competency in all job responsibilities associated with IS/IT Technician I role
- Insurance industry experience is an asset
- Familiarity with imaging solutions
- Excellent software/hardware/networking troubleshooting skills
- Experience with Active Directory
- Familiarity with Antivirus and Encryption
- Excellent communication skills
- Experience with help desk ticketing software
- Experience with image deployment processes and methodologies
- Ability to analyze and prioritize issues
- Ability to multi-task and handle a high volume of concurrent tasks
- Works collaboratively with others inside and outside the IT team to achieve goals
- Dynamic environment with tight deadlines, numerous and changing priorities
- Occasional evening/weekend/overtime required to meet deadlines or deploy solutions
- Occasional travel as needed
- All prospective employees must pass a background check
- Office environment including prolonged periods of computer use
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