Client Operations Delivery Analyst - Licensing Experience and Operations - #446445

Meet the Team

The team provides licensing training, portal demonstrations, and strategic guidance to Cisco customers and partners. Their primary focus is to enable customers and partners to be self-sufficient in managing their Cisco licenses effectively, while driving adoption of Smart Accounts and ensuring a seamless licensing experience.

Your Impact

As a Licensing Training and Enablement Specialist, your role will be pivotal in empowering Cisco customers and partners to navigate the licensing ecosystem. Specifically, you will:

• Deliver customized licensing training sessions, portal demos, and webinars
• Assist teams in navigating the Cisco licensing ecosystem, ensuring clarity and efficiency in processes.
• Facilitate Smart Account adoption, helping customers improve the value of their licensing capabilities.
• Provide strategic recommendations on license optimization, including consolidation, conversions, and migrations.
• Collaborate cross-functionally with internal teams, partners, and customers to ensure seamless licensing engagements.
  
  

Minimum Qualifications:

• 3+ years of experience delivering high-quality presentations, webinars, or training sessions to both technical and non-technical audiences.
• At least 1+ year of experience facilitating live or virtual sessions for groups of 20+ participants, including webinars, workshops, or classroom-style training.
• 2+ years of experience analyzing data, creating actionable insights, and presenting recommendations to stakeholders.
  
  

Preferred Qualifications:

• Multilingual abilities (e.g., Spanish or French) to support a diverse customer base.
• Familiarity with operational support processes or working in a customer-facing capacity.
• Background in developing training strategies or enablement plans.
• Knowledge of Cisco licensing tools and platforms (preferred for internal candidates).
• Experience in analyzing customer landscapes to find opportunities for optimization.
  
  

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