Manager, End to End Testing - #444027

Seeing beyond numbers

At Laurentian Bank, we believe we can change banking for the better. Founded in Montreal in 1846, Laurentian Bank helps families, businesses and communities thrive. Today, we have over 2,800 employees working together as One Team, to provide a broad range of financial services and advice-based solutions for customers across Canada and the United States. We drive results by placing our customers first, making the better choice, acting courageously, and believing everyone belongs.

This role sits within Laurentian Bank.

The Manager, Test Management and Quality Control, plays a critical role in ensuring the overall quality of all aspects of the testing lifecycle. Key accountabilities include the planning, resourcing, and oversight of testing deliverables within projects and/or business sponsored change to ensure alignment with methodology, project goals, and organizational priorities. They will support a team of testing professionals to ensure they are equipped with the tools and skills required to achieve performance goals and drive continuous improvement through regular feedback and coaching.

To be successful in this role, the incumbent must have experience within the financial services industry, excellent knowledge of testing methodologies and industry best practices, proven leadership and communication skills, and display a commitment to accountability and continuous improvement.

Responsibilities

• Lead, manage and evaluate employee performance, ensure development of their potential through coaching and training, and make decisions regarding hiring and performance management within the respect of Bank’s policies.
• Assess and effectively manage resourcing of all new intake requests; maintain a detailed resource planner with a six-month forward view and adjust resourcing as needed to achieve project and organizational goals.
• Work with stakeholders to understand their needs and align on a support model that drives quality, accountability, and organizational continuous improvement for each new request.
• Support the Senior Manager, Strategy & Transformation to prepare and track progress towards annual department and project budgets; proactively monitor and address anomalies.
• Support and oversee deliverables of multiple testing teams (internal and external) to ensure all deliverables of the Testing Lifecyle are completed in line with methodology/best practices: Estimates, test strategy, plan, schedules, test cases, dashboards, defect logs, test closure reports, entry/exit criteria and gating for complex projects and/or programs.
• Act as the point of contact for escalation between the testing team and internal other stakeholders,
• Continuously assess and improve testing processes and methodologies to enhance efficiency and effectiveness; foster a culture of continuous improvement.
  
  

Qualifications

• 7 years of experience in a Leadership role overseeing multiple phases of testing.
• Strong understanding of QA concepts and methodologies in testing; commitment to ongoing development and monitoring of industry best practices.
• Experience working with different banking systems and products.
• Experience with Test Management tools such as DevOps, ALM, Jira (Xray, Zephyr) Waterfall and/or Agile-Scrum and Confluence.
• Proficiency with Microsoft Office applications (Word, Excel, PowerPoint, and Outlook).
• Experience with automated test script development and execution is an asset.
• Demonstrated ability in core and role specific competencies including leadership and coaching, risk management, negotiation, proactivity, adaptability, effective prioritization, management and oversight of multiple concurrent activities, organization, time management, problem solving.
• Ability to lead and develop teams to their full potential through consistent and effective performance management, succession planning, and commitment to continuous development.
• Self starter, comfort dealing with ambiguity and multiple internal and external stakeholders and priorities in a fast paced, demanding and rapidly evolving environment.
• Excellent verbal and written communication skills, including the ability to interact and explain complex situations professionally with diverse groups, managers, and subject matter experts in French and English*
• Professional working proficiency in French and English languages required as position involves frequent written and oral communication on complex matters with internal and external parties in both languages.
  
  

What Laurentian Bank Has To Offer You

The total compensation offered by Laurentian Bank encompasses a comprehensive range of benefits, highlighting our commitment to the well-being and success of our employees.

Here are some of the key points of our offering:

• The actual annual base salary offered will take into account internal equity, skills, and experience among other factors.
• Total compensation: Earn a comprehensive compensation package that includes annual reviews and performance-based bonuses.
• Work model: We prioritize a hybrid work model based on business needs.
• Stock purchase plan: Become not just an employee, but a Laurentian Bank shareholder. Employer matching takes your investment even further.
• Time off: In addition to paid vacation, we provide floating days and leave options to accommodate the diverse needs of our employees. Plus, as an extra perk, you also get a paid day off to celebrate your birthday.
• Health and wellness: Take care of your health and well-being with access to healthcare professionals, our Employee and Family Assistance Program (EFAP), and a Stress Management and Well-Being Program.
• Group insurance and pension: We offer a competitive insurance program based on your family’s needs and a defined contribution pension plan to help prepare for your future.
• Financial benefits: As a Laurentian Bank employee, you’re also the best ambassador for our products and services. Take advantage of employee-only offers on a wide range of products. Enjoy exclusive deals and preferred rates on products and services including insurance, hotels, train tickets, spas and many more.
  
  

We are committed to creating a fulfilling professional environment where your skills are valued, and your well-being is a priority. Join us for a rewarding career at Laurentian Bank.

Inclusion and Accessibility

At Laurentian Bank, we believe everyone belongs. We are committed to fostering an inclusive work environment that reflects the diversity of our customers and our communities and where everyone feels like they belong and can thrive. To this end, we encourage applications from individuals from equity-deserving groups, including Indigenous persons, racialized and persons with disabilities, marginalized genders and the 2SLGBTQIA+ community.

We strive to offer a flexible and accessible work experience that is inclusive of everyone. If at any time you need an accommodation, please let us know.

PIPEDA

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