Team Leader, Bodily Injury/Casualty Claims/Excess Auto Claims - #443783

Definity is the parent company to some of Canada’s most long-standing and innovative insurance brands, including Economical Insurance, Sonnet Insurance, Family Insurance Solutions, and Petline Insurance. Our ambition is to be one of Canada’s leading and most innovative property and casualty insurers. We can’t do that without our people, so we embrace and encourage a culture that’s collaborative, ambitious, rewarding, and empowering.

We offer a flexible, hybrid work experience where employees work from the office and virtually depending on the type of work they are doing and who they are working with. Bring your true self and be a part of our journey. It’s better here.

What can you expect from this role?

• Facilitating weekly Team Huddles and one on one meetings with team members.
• Effectively analyzing, developing, and implementing efficient claims processes, procedures, and methods to assist with improved processes and results.
• Ability to generate statistical data from MIS reports.
• Providing guidance, on-the-job training, technical instructions, and direct leadership to assigned staff relative to performance, productivity, personal conduct, and adherence to processes and corporate policies and procedures.
• Providing on-going performance feedback and designing development plans when needed.
• Completing monthly audits by reviewing and monitoring claims files and providing effective feedback.
• Fostering staff development by assisting with the selection of staff, conducting performance evaluations, providing ongoing and effective feedback, identifying training opportunities and keeping staff informed of changes to policies and procedures.
• Initiating interviews for vacancies within the unit and making recommendations for new hires.
  
  
  

What you bring to this role?

• Prior proven record of Leadership experience required
• Minimum of 5 years' experience in bodily injury / casualty litigation claims.
• Strong technical skills in British Columbia Auto/Bodily Injury and general liability and CGL claims and ability to handle technical issues within the team. National technical file handling experience is an asset.
• Experience/knowledge of civil litigation environment in British Columbia
• Demonstrated organizational, negotiation, analytical and interpersonal skills are essential. Team Culture focus is essential.
• Experience with the performance management process.
• Ability to exercise high level vision to understand and support a national team.
• University degree in any discipline or a college diploma in one of the following programs: (2-year diploma from a provincially recognized and funded community college in: Insurance, Law & Security, Loss Control or Business Administration) or the CIP designation.
  
  
  

Salary range is $77,100 - $142,000

We also take potential into consideration. If you don’t have this exact experience, but you know you have what it takes, be sure to give us more insight through your application and cover letter.

Go ahead and expect a lot — you deserve it, and we’ve got it:

• Hybrid work schedule for most roles
• Company share ownership program
• Pension and savings programs, with company-matched RRSP contributions
• Paid volunteer days and company matching on charitable donations
• Educational resources, tuition assistance, and paid time off to study for exams
• Focus on inclusion with employee groups, support for gender affirmation surgery, access to BIPOC counsellors, access to programs for working parents
• Wellness and recognition programs
• Discounts on products and services
  
  
  

Our inclusive work environment welcomes diversity and supports accessibility. If you require accommodation at any time during the recruitment process, please let us know by contacting: [email protected]

Background checks

This role requires successful clearance of a background check (including criminal checks and leadership references).