Customer Success Manager - #443586
Sales Talent Agency
Date: 14 hours ago
City: Vancouver, BC
Contract type: Full time
About The Company
Our Client is a fast-growing SaaS company specializing in location analytics and GIS mapping solutions that help businesses across North America make smarter, data-driven decisions. Their platform powers decision-making for major brands in retail, restaurants, real estate, and healthcare. They combine cutting-edge analytics with expert consulting to support clients in predictive modeling, territory management, trade area analysis, and more.
As they scale our analytics capabilities and introduce a revamped UI for their flagship platform, they're expanding their team with passionate, curious, and client-focused professionals who want to make a lasting impact.
About The Role
As a Client Success Manager, you’ll be the trusted advisor to a portfolio of enterprise clients—owning the relationship and helping them drive measurable value from the platform and services. This role blends strategic thinking, technical problem-solving, and a strong consultative mindset. You’ll leverage a flexible, powerful platform to build client-specific solutions without relying on the dev team—offering creative autonomy and a real opportunity to lead.
What You’ll Do
Want to stay in the loop? We regularly share our open roles, tips for job seekers, and go-to-market-focused insights on our LinkedIn page. You can follow us here.
Our Client is a fast-growing SaaS company specializing in location analytics and GIS mapping solutions that help businesses across North America make smarter, data-driven decisions. Their platform powers decision-making for major brands in retail, restaurants, real estate, and healthcare. They combine cutting-edge analytics with expert consulting to support clients in predictive modeling, territory management, trade area analysis, and more.
As they scale our analytics capabilities and introduce a revamped UI for their flagship platform, they're expanding their team with passionate, curious, and client-focused professionals who want to make a lasting impact.
About The Role
As a Client Success Manager, you’ll be the trusted advisor to a portfolio of enterprise clients—owning the relationship and helping them drive measurable value from the platform and services. This role blends strategic thinking, technical problem-solving, and a strong consultative mindset. You’ll leverage a flexible, powerful platform to build client-specific solutions without relying on the dev team—offering creative autonomy and a real opportunity to lead.
What You’ll Do
- Act as the primary point of contact for clients, building lasting relationships and becoming their trusted advisor.
- Translate complex business needs into tailored platform solutions.
- Identify growth opportunities through upselling and cross-selling to support revenue retention and expansion.
- Collaborate across internal teams to execute on deliverables and strategic initiatives.
- Lead executive presentations and training sessions that drive product adoption and client success.
- Continuously improve and scale workflows, reporting, and solution delivery.
- Monitor client satisfaction and identify areas for improvement through data and feedback.
- Stay informed on industry trends and best practices to drive innovative client solutions.
- Located in Vancouver - 2 days in office weekly with an incredible team
- 3–4+ years in Customer Success, SaaS, GIS, analytics, consulting, or IT support.
- Strong analytical skills and technical fluency.
- Project and client management experience, with proven success balancing multiple priorities.
- Comfort working with databases, Excel, and large data sets.
- Excellent communication and presentation skills, especially with C-level stakeholders.
- Curiosity, resilience, and a collaborative spirit.
- Experience with GIS tools (MapInfo, ArcGIS), ETL tools (FME, Alteryx), or data visualization tools (e.g., Tableau).
- Exposure to retail analytics, market research, or data science methodologies.
Want to stay in the loop? We regularly share our open roles, tips for job seekers, and go-to-market-focused insights on our LinkedIn page. You can follow us here.
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