Development Manager, Performance and Scaling - #442881

Clio is more than just a tech company–we are a global leader that is transforming the legal experience for all by bettering the lives of legal professionals while increasing access to justice.

Summary:

We are currently seeking a Software Development Manager to join our Engineering team. This role is available to candidates across Canada, excluding Quebec.

At Clio, we strive to be both human and high-performing. For Development Managers, this means supporting and growing their people, executing well as a team, and building solid technical solutions. Our development managers are highly technical and hands-on, often coding, designing, and reviewing alongside their team. They coach and develop their teams to be strong technically and as team members. They create a safe and productive environment for all Clions.

We are currently hiring for the Performance and Scaling team. This role requires an economical thinker who can effectively balance technical and strategic aspects of scaling while promoting collaboration and innovation within the team. By focusing on system performance, distributed design, and strong leadership, you will play a key role in shaping Clio's scalability and reliability for the future.

A day in the life might look like:

• Driving technical solutions: Work closely with your team to design and implement robust, scalable, and reliable systems that optimize application performance, database efficiency, and infrastructure utilization.
• Providing impactful feedback: Offer constructive feedback on code reviews, architecture documents, and system designs to guide your team in making sound technical decisions.
• Hands-on contributions: Actively participate in the team’s work by conducting in-depth code reviews, contributing to technical discussions, or shipping code to solve critical challenges.
• Supporting your team: Hold regular 1:1 meetings with direct reports to ensure they have the support, resources, and guidance to achieve their career goals and deliver impactful work.
• Scaling the team: Actively participate in hiring processes to grow a high-performing engineering team, identifying and attracting top talent to join Clio.
• Defining scaling capabilities: Evaluate the system's current scalability, define future scalability requirements, and guide the team’s efforts to achieve those goals.
• Engaging cross-functionally: Build strong relationships with SMEs and collaborate closely with the Product Development and Systems Engineering team to ensure the scalability and reliability of both applications and infrastructure.
• Championing best practices: Advocate for software development and system design practices that enhance performance, maintainability, and observability.
• Evaluating and monitoring systems: Actively monitor system performance, stability, and reliability, using metrics to inform improvements and maintain operational excellence.
  
  

You may be a fit for this role if:

• Proven leadership in software development: Demonstrated success leading teams in building and scaling large-scale SaaS products, focusing on optimizing performance and reliability.
• Deep technical expertise: A strong background in hands-on software development, with extensive experience in system analysis, distributed systems, and observability.
• Strategic thinking: An ability to assess opportunity costs and ROI, driving decisions that balance technical needs with business objectives.
• Problem-solving skills: A diverse base of knowledge that enables you to guide your team in solving complex technical problems effectively.
• Strong relationship-building skills: Proven ability to engage and collaborate with SMEs across different domains to achieve shared goals.
• Lessons from experience: The ability to articulate successes and failures from past projects, showcasing your growth and adaptability as a leader.
• Commitment to team growth: A demonstrated ability to hire, coach, and retain top engineering talent, fostering a team culture of growth, learning, and high performance.
• Adaptive planning: The ability to devise roadmaps that provide direction while adapting to changes in a dynamic environment.
• Feedback culture: A commitment to providing honest, actionable feedback and fostering an environment where team members feel empowered to do the same.
  
  

Serious bonus points if you have:

• A defined team philosophy: A clear perspective on what makes for high-performing, collaborative, and resilient software development teams.
• CRM product experience: Hands-on experience building and scaling CRM products at scale.
• Ruby on Rails experience: Familiarity with the Ruby on Rails framework and its ecosystem.
  
  

What you will find here:

Compensation is one of the main components of Clio’s Total Rewards Program. We have developed a series of programs and processes to ensure we are creating fair and competitive pay practices that form the foundation of our human and high-performing culture.

Some highlights of our Total Rewards program include:

• Competitive, equitable salary with top-tier health benefits, dental, and vision insurance
• Hybrid work environment, with expectation for local Clions (Vancouver, Calgary, Toronto, and Dublin) to be in office minimum 2 days per week on our Anchor Days.
• Flexible time off policy, with an encouraged 20 days off per year.
• $2000 annual counseling benefit
• RRSP matching and RESP contribution
• Clioversary recognition program with special acknowledgement at 3, 5, 7, and 10 years
  
  

The full salary range* for this role is $172,000 to $215,000 to $258,000 CAD.Please note there are a separate set of salary bands for other regions based on local currency.

• We aim to hire all candidates between the minimum and the midpoint of the full salary range. We reserve the midpoint to the maximum of the salary band for internal employees who demonstrate sustained high performance and impact at Clio. The final offer amount for this role will be dependent on individual experience and skillset of the candidate. Please note there are a separate set of salary bands for other regions based on local currency.
  
  

Diversity, Inclusion, Belonging and Equity (DIBE) & Accessibility

Our team shows up as their authentic selves, and are united by our mission. We are dedicated to diversity, equity and inclusion. We pride ourselves in building and fostering an environment where our teams feel included, valued, and enabled to do the best work of their careers, wherever they choose to log in from. We believe that different perspectives, skills, backgrounds, and experiences result in higher-performing teams and better innovation. We are committed to equal employment and we encourage candidates from all backgrounds to apply.

Clio provides accessibility accommodations during the recruitment process. Should you require any accommodation, please let us know and we will work with you to meet your needs.

Learn more about our culture at clio.com/careers