Trainer - Passenger Services YVR - #441628

Overview

Are you ready to take flight in a dynamic and fast-changing aviation industry? As a world leader in aviation services, Swissport provides ground handling, cargo, and passenger services to more than 300 million passengers annually. Our mission is simple: "To provide the aviation industry with consistent, tailor-made solutions worldwide, for a better customer experience."

We believe that our people are what differentiates us from our competitors. At Swissport, we are guided by our core values of Show you care, Do the right thing, and Win as a team, and we are currently looking for dedicated individuals who align with these values to join our team at various airports across the country.

Job Summary

The trainer is responsible for training, monitoring, and evaluating the performance of passenger service employees while ensuring that corporate and passenger service standards and policies are followed.

Responsibilities

• Plan and perform initial and periodic passenger service employee training.
• Maintain training records of passenger service employees following the rules and regulations of the Airport Authority.
• Revise and update training needs.
• Perform the quality assurance function as required.
• Develop training materials and establish training programs according to standards.
• Prepare reviews and progress reports for initial and recurrent training programs.
• Prepare and complete assessments for all passenger service employees.
• Knowledge and understanding of the current collective agreement.
• All other duties as assigned.
  
  

Qualifications Required

• High school diploma or GED equivalent.
• Minimum of three (3) years of relevant experience.
• Leadership and people skills.
• Excellent communication skills (written and verbal) in French and English.
• Excellent planning and organizational skills.
• Strong ability in problem-solving and decision-making experience.
• Flexible to work various shifts (days, evenings, nights, weekends, and holidays)
• Ability to understand and deal with conflicts.
• Computer literate (Office Word, Excel, PowerPoint)
• Ability to work under pressure.
• Customer focus and quality awareness.
  
  

At Swissport, we believe in diversity, equal opportunity, and the power of our values to drive our success. We are committed to providing a workplace that fosters inclusion and where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Visit our website at www.careers.swissport.com to learn more about Life at Swissport.

Join Swissport today and be part of a team that connects the world of aviation!

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