System Analyst - TMS - #440998

Position:

System Analyst, TMS – Orlando, Mississauga, Mexico

Position Purpose

Act as the technical subject matter expert (SME) for configuring, maintaining, and optimizing system(s), ensuring high data integrity, compliance, and customer satisfaction for end users.

Provide SME-level support, manage configuration changes, and lead process improvements by working closely with a wide range of business stakeholders to deliver sustainable, customer-centric solutions.

Balance product features and technical advancements to continuously enhance system functionality and user experience.

Major/Key Accountabilities

• Manage the product backlog, prioritizing new features, defect fixes, technical innovations, and writing user stories with clear acceptance criteria.
• Collaborate with stakeholders to gather detailed requirements, ensuring platform enhancements are aligned with business needs and best practices.
• Lead the design, documentation, and implementation of system enhancements, including unit testing, user acceptance testing, integration testing, and change management processes.
• Act as the subject matter expert on the system’s applications, processes, procedures, business rules, and interfaces, providing guidance and troubleshooting support.
• Control and document system procedures to ensure they are well-understood and usable by other team members.
• Identify and lead opportunities for process improvements or automation to increase efficiency, reduce costs, or improve data integrity.
• Troubleshoot and resolve complex technical issues related to system workflows, security, and interfaces, ensuring timely problem resolution.
• Continuously drive the balance between technical enhancements and customer-focused solutions to ensure sustainable system performance and user satisfaction.

Qualifications

Bachelor’s or degree in Information Systems, Computer Science, MIS, Engineering, Mathematics, Business, and/or relevant work experience (foreign degree equivalent accepted).

Experience, Skills and Knowledge

3-5 years of IT experience including direct customer support as a Supply Chain Analyst in the

Logistics Industry

• 3+ years of design and configuration experience with Supply Chain application experience

supporting Blue Yonder Transformation Manager v2019+.

• At least one end-to-end Blue Yonder TMS Implementation

• Demonstrated Experience with the following Blue Yonder TMS functions

• Transportation Manager, Mobile User, Modelling, Planner

• Logistics Procurement