Digital Adoption Intern - #439991

Company Description

Veolia Group is a global leader in environmental services, operating across all five continents with nearly 218,000 employees. Specializing in water, energy, and waste management, Veolia Group designs and implements innovative solutions for decarbonization, depollution, and resource regeneration, supporting communities and industries in their ecological transformation. Within this framework, Veolia's Water Technology Business brings together a dedicated team of experienced professionals committed to tackling the world’s most complex challenges related to water scarcity, quality, productivity, and energy. Together, we pursue a shared mission to create a more sustainable future.

Job Description

Primary Function:

Around the globe, we help cities and industries manage, optimize and make the most of their

resources. We provide an array of solutions related to water, energy and materials to promote a cleaner

more sustainable world for all of us. The collective expertise and passion of our people, combined with

a broad portfolio of over 10,000 technologies, makes us uniquely positioned to deliver solutions that

positively impact the environment.

The Digital Adoption Intern will be responsible for the deployment and maintenance of the VEOLIA

Asset Performance Management (APM) platform, InSight. This cloud-based platform provides

advanced data and analytics to water treatment professionals, helping them make better business

decisions, eliminate unplanned downtime, and lower operating costs.

Key Responsibilities

The Digital Adoption Intern will be responsible for the following duties:

• Implement the VEOLIA Asset Performance Management (APM) platform, InSight, for various water
  
  

treatment applications including Reverse Osmosis, Drinking Water Ultra Filtration plants, Membrane

Bioreactor (MBR) wastewater plants, Cooling Towers, Boilers, and Wastewater plants.

• Provide expert remote technical support to Field Service Representatives, Account Managers, and
  
  

customers to enable deployments, configurations, and troubleshoot data logging to ensure data

connectivity & quality.

• Support the lifecycle of digital services including account/user management, reporting, alarms,
  
  

connectivity troubleshooting, and other maintenance activities.

• Respond to service requests within specified SLAs.
• Follow Standard Operating Procedures (SOPs) to ensure team effectiveness and consistency.
  
  

Qualifications

Bachelor’s degree in chemical/environmental/mechanical/civil engineering, Chemistry, Computer

Science, Information Technology or Data Science (or equivalent field) from an accredited university or

college

• Possess excellent written & verbal communication skills.
• Demonstrate problem-solving skills.
• Exhibit the ability to prioritize, shuffle, & organize work to meet conflicting deadlines and work in a
  
  

fast-paced environment.

• Show self-motivation, a willingness to learn, and the ability to work independently with minimal
  
  

guidance.

• Is able to work collaboratively and energetically with remote individuals and teams to support existing
  
  

and new customers.

• Good troubleshooting skills on device hardware and software.
  
  

Desired Qualifications

• Must have Proficiency in French
• Experience with AWS (Lambda, S3), Atlassian Tools (Jira), Microsoft SQL Server, and/or Oracle
  
  

database.

• Strong interpersonal and leadership skills; Consummate Team Player; Ability to work in a dynamic
  
  

environment with a wide variety of teams and individuals in global locations.

• Knowledge of water treatment processing technologies.
• Technical subject matter expert of SaaS platform & hardware deployment and lifecycle.
• Familiarity with IIoT.
• Basic knowledge of data analytics.
  
  

Additional Information

As an inclusive company, Veolia is committed to diversity and gives equal consideration to all applications, without discrimination.