Technology Manager, Surety North America - #439892

Our employees are at the heart of everything we do. Together, we help people, businesses, and society prosper in good times and be resilient in bad times.

Our employee promise represents Intact’s commitment to you in exchange for living our Values, striving to do your best work, being open to change and investing in your career. In return, we promise to provide support, opportunities and performance-led financial rewards at a workplace where you can shape the future, win as a team and grow with us.

About The Role

We are seeking an experienced and strategic Technology Manager to drive technology initiatives across the North American Surety division. This role is pivotal in enhancing business enablement, process automation, data optimization, and operational efficiency by ensuring technology solutions align with business needs. Acting as the primary liaison between the Surety business and corporate IT, the Technology Manager plays a key role in driving productivity, digital transformation, and innovation across the organization.

The ideal candidate will have a strong understanding of business operations, process improvement, and technology strategy, with the ability to translate business challenges into technology-enabled solutions in collaboration with IT teams.

What You'll Do Here

Technology & Business Strategy

• Identify and implement technology solutions that enhance efficiency, scalability, and operational excellence.
• Partner with corporate IT to advocate for Surety’s technology needs, ensuring alignment with enterprise initiatives.
• Lead technology-related business initiatives, including automation, digital tools, and system enhancements.
• Stay ahead of industry trends and emerging technologies to drive continuous improvement.
  
  

Process Automation & Operational Efficiency

• Work with business teams to identify workflow inefficiencies and implement automation solutions.
• Foster a culture of collaboration, innovation, and continuous improvement.
• Collaborate with IT and external vendors to integrate business applications and optimize system usage.
  
  

Leadership & Team Development

• Provide leadership, mentorship, and strategic direction to the Surety Technology team.
• Ensure the team has the resources, support, and guidance needed to deliver impactful technology solutions.
• Align team priorities with business objectives to maximize efficiency and effectiveness.
• Support professional development and growth opportunities for team members.
  
  

Collaboration with IT & Vendors

• Act as a bridge between business operations and IT, translating business needs into technology requirements.
• Manage relationships with technology vendors, ensuring solutions meet business needs.
• Support IT in rolling out new technology solutions by ensuring smooth adoption and business alignment.
  
  

Travel Requirements

• Some travel; 5-10%.
• US travel may be required.
  
  

What You Bring To The Table

• A university degree in business, information systems, or a related field, with an MBA or equivalent advanced degree as an asset.
• 7+ years of experience in technology strategy or business operations, preferably within the surety, insurance or financial services industries.
• Strong leadership and team management skills, with a proven ability to mentor and develop high-performing teams.
• Excellent strategic thinking, problem-solving, and execution abilities, with strong communication skills to engage stakeholders at all levels.
• Proactive approach to identifying business challenges and implementing technology-driven solutions in collaboration with IT and vendors.
• Proficiency in Microsoft Office and experience with business intelligence, automation, and process improvement tools.
• Strong knowledge of Microsoft Power Platform, including Power Apps, Power Automate, and advanced cloud-based Office 365 tools for automation and workflow optimization.
• Bilingualism (French and English) is a preferred asset - For candidates located in Quebec, bilingualism is required considering the necessity to interact on a regular basis with English-speaking colleagues across the country.
• No Canadian work experience required however must be eligible to work in Canada.
  
  

What We Offer

Our hybrid work model provides the balance between working from home and enjoying meaningful in-person interactions.

Working Here Means You'll Be Empowered To Be And Do Your Best Every Day. Here Is Some Of What You Can Expect As a Permanent Member Of Our Team

• A financial rewards program that recognizes your success
• An industry leading Employee Share Purchase Plan; we match 50% of net shares purchased
• An extensive flex pension and benefits package, with access to virtual healthcare
• Flexible work arrangements
• Possibility to purchase up to 5 extra days off per year
• An annual wellness account that promotes an active and healthy lifestyle
• Access to tools and resources to support physical and mental health, embracing change and connecting with colleagues
• A dynamic workplace learning ecosystem complete with learning journeys, interactive online content, and inspiring programs
• Inclusive employee-led networks to educate, inspire, amplify voices, build relationships and provide development opportunities
• Inspiring leaders and colleagues who will lift you up and help you grow
• A Community Impact program, because what you care about is a part of what makes you different. And how you contribute to your community should be just as unique.
  
  

We are an equal opportunity employer

At Intact, our Value of respect is founded on seeing diversity as a strength. We strive to create an accessible workplace where employees feel valued, included and encouraged to share their unique perspectives.

We encourage applications from individuals who are members of equity-deserving groups, including but not limited to women, Indigenous peoples, persons with disabilities, Black people, and members of the 2SLGBTQI+ community.

As part of Intact’s commitment to reconciliation, we acknowledge that we work, meet and travel across the land currently called Canada, originally inhabited by First Nations, Metis and Inuit people. This history extends through many centuries and continues to evolve today.

We have policies to ensure equal access and participation for people with disabilities, including providing workplace adjustments (accommodations). A copy of applicable policies is available on request.

If we can provide a specific adjustment to make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity. We’ll work with you to meet your needs.

Learn more about our recruitment process and your candidate journey here.

If you are an employee of Intact or belairdirect, please apply for this role on Internal Career Site.