Sales & Catering Mgr-RRCR - #439594

Position Summary

JOB DESCRIPTION

Under the general direction of the Manager, Sales & Catering, this position is responsible for pursuing and servicing business for the River Rock Casino Resort while contributing to a safe and welcoming work environment for all employees. Ensures adherence to all policies and procedures, develops strong relationships with new and repeat guests and is accountable for the sales of in-house conferences and events including guest rooms, meeting rooms, catering, theatre and casino related functions and events. Finds and develops markets in coordination to the need-periods of the resort.

Key Accountabilities

• Solicits, negotiates and books new and repeat business through mailing, on- site inspections, referrals, tradeshows, etc.; maximizes sales and profitability of the resort
• Plans, up-sells and details meetings and function with the client, including space requirements, dates, times, equipment, menus, billing instructions, etc
• Conduct site tours/inspections throughout the resort
• Manages and resolves guest issues efficiently and promptly
• Liaises closely with Food and Beverage/Kitchen to develop menus, pricing
• Liaises closely with the Banquets operation to ensure a smooth implementation of each event
• Develops strong relationships with Tourism BC, Vancouver and Richmond Tourism, airlines, travel agencies and other associations
• Maintain accurate records on all River Rock Casino Resort’s guests, orders, payments and expenses
• Develops and maintains knowledge of market trends, competition and guests’ requirements
• Assists the Director, Sales and Catering to develop new sales and catering marketing strategies to increase guest satisfaction and maximize profits
• Liaises and communicates effectively with all appropriate operational departments
• Develops and cultivates strong working relationships with all stakeholders (guests, ownership and employees)
• Ensures compliance with licensing laws, health and safety and other statutory regulations
• Performs other duties as assigned or directed
  
  

Education And Qualifications

• High School Diploma
• Post Secondary hospitality or hotel education or suitable combination of education and experience
• SIR, Smart Serve or IGB Certificate
• Ability to exceed internal and external customer expectations through timely, effective and service oriented communication
• Computer literacy in MS Office
• Experience with Opera/Fidelio, Micros an asset
• Minimum 3 years' experience in Sales and Catering
  
  

Work Environment Considerations

Regular back-office environment, some exposure to noise, some travel, some exposure to verbal abuse, may have non-traditional work hours

C Ompliance Requirements

Every team member must comply with all requirements of the Corporate Ethics & Conduct Manual and with all other corporate policies communicated to the employee.

Every team member will be familiarized with the business process documentation and internal control objectives related to their position, and how their job description aligns with specific internal control activities for which they are responsible.

Adhering to all company and regulatory policies as they relate to functions of the position.

About Us

Who we are!

GREAT ENTERTAINMENT. GREAT PEOPLE. GREAT INVESTMENT. GREAT CANADIAN.

Since our inception in 1982, Great Canadian has grown to be one of the largest and most dynamic gaming and entertainment companies in Canada. With 25 properties across Ontario, British Columbia, Nova Scotia, and New Brunswick, our facilities include over 16,000 slot machines, 575 table games, 71 dining amenities and over 500 hotel rooms. Working closely alongside our crown agency partners, our team of ~8,000 strive to offer the very best gaming, entertainment, dining, and hospitality experiences.

Our Vision is to be the leading gaming, entertainment, and hospitality company in our chosen markets by providing superior entertainment value and exceptional experiences.

Our Mission is to provide outstanding experiences to our guests, rewarding opportunities for our team, and superior value to our shareholders.

What's in it for you?

• We have an inclusive and collaborative working environment that encourages creativity, curiosity, and celebrates success!
• We provide you with the tools and technology needed to delight your clients!
• You'll get to work with and learn from diverse industry leaders, who have hailed from top organizations around the world.
• Freedom to Innovate: supports new and better ways to be successful.
• Be your Authentic Self: environment that values diversity as a source of strength.
• This isn't your typical "corporate" job. We work hard and we have fun!
  
  

The only thing we don’t play games with…..is your career!

Great Canadian Entertainment is committed to promoting an inclusive, accessible environment, where all employees and customers feel valued, respected, and supported. We are dedicated to employing a workforce that reflects the diversity of our communities in which we live and serve.

Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, or disability.

Please note that due to the volume of applications, only those under consideration will be contacted for an interview.

Thank you for your interest in Great Canadian Entertainment!